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Team Leader HACDSP

4 weeks ago

Devonport, Tasmania, Australia HammondCare Full time

The Opportunity

We are pleased to share this opportunity to be involved in a Dementia Centre initiative supporting people living with dementia transitioning from hospital settings back to their homes or into residential care.

This role offers professional growth and exposure to a new project, making it ideal for those looking to advance their career within HammondCare.

The role

The Team Leader ensures that the Dementia Support Australia (DSA) service is tailored to individual client needs and meets key performance indicators.

This role is offered as a Temporary Full Time or secondment opportunity until July 2028, supporting our Tasmania HACDSP Team.

Responsibilities

  1. Provide leadership to a multidisciplinary team across up to three locations (Hobart, Launceston, and referrals from the North West of Tasmania), focusing on the DSA Program, in accordance with policies, procedures, and HammondCare values.
  2. Work as part of an integrated team to ensure a consistent approach to our 'Next Chapter'
  3. Develop a culture of empowerment, mentorship, and support for the team of DC Consultants, Dementia Support Coaches, and Family Liaison Officers, prioritizing their wellbeing and safety.
  4. Oversee service delivery within the case management framework to ensure high quality, reducing the impact of behaviours on people with dementia, their carers, and staff.
  5. Collaborate with other Team Leaders to meet broader program needs and contribute to program deliverables.
  6. Ensure the wider DSA Program meets its administrative, financial, risk, quality, and reporting goals across KPIs.
  7. Provide direct consultation and support to clients as needed.
  8. Ensure timely referral allocation to appropriate staff in line with KPIs.
  9. Report regularly to the Regional Manager on staff performance, service quality, and operational issues.
  10. Recruit suitable Dementia Consultants, Support Coaches, and Family Liaison Officers.
  11. Manage stakeholder relationships with residential aged care, home care, and hospital settings to promote program understanding and effectiveness.
  12. Handle customer complaints or challenging situations promptly, notifying managers when necessary.
  13. Address incidents and feedback related to service quality with the Regional Manager.
  14. Enhance personal knowledge and skills through ongoing learning.
  15. Ensure the safety and maintenance of the DC office environment and fleet vehicles in partnership with other Team Leaders.
  16. Manage financial approvals for brokerage and travel according to policy.

What do we need from you?

  • Commitment to HammondCare's Christian Mission and Values.
  • Qualifications in Nursing, Allied Health, or a related health degree.
  • Experience supporting older adults and carers with dementia, emphasizing psycho-social case management approaches.
  • Ability to lead and support teams across multiple locations.
  • Strong multitasking, communication, planning, and organisational skills.
  • Attention to detail, analytical skills, and customer service excellence.
  • Proficiency in administrative and computer skills.
  • Willingness to travel intra- and interstate.

Desirable

  • Eligibility for Australian Health Practitioner registration.
  • Qualifications or study in dementia care.

Application process:

If interested, submit your application by 27 August 2025. Include an updated resume and a brief cover letter explaining your interest and suitability for the role.

We recommend informing your Manager of your application, though it is not mandatory at this stage. If selected as the preferred candidate, you will need to notify your Manager then.

For more information on DSA, visit: https://careers.hammond.com.au/jobs/search/dementia-expertise

HammondCare is committed to diversity and inclusion, fostering an inclusive workplace where everyone can be themselves.

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