Floor Manager

3 weeks ago

Gold Coast, Queensland, Australia Gold Coast Convention and Exhibition Centre Full time

At the Gold Coast Convention and Exhibition Centre (GCCEC), we are driven by our core values underpinned by team collaboration and innovation to bring our extraordinary events to life

You will be responsible for servicing our world-class events, including the management of banquets, exhibitions, tradeshows, entertainment, and award-winning food and beverage service. Our team of Floor Managers ensures that clients' expectations are met with a "can-do" attitude by providing an environment that is both inspirational and adaptable.

Job Description

THE ROLE

Key responsibilities of this role include:

  • Overseeing day-to-day operations, ensuring customer service standards are maintained, and providing effective leadership and direction to all event team members.
  • Planning events in consultation with key stakeholders.
  • Liaising with clients regarding the details of their events.
  • Ensuring compliance with the Responsible Service of Alcohol policy at all catered functions.
  • Delivering pre-event briefings to team members.
  • Managing employee relations.
  • Ensuring all team members work safely and adhere to safety policies and procedures.

ABOUT YOU

The ideal candidate for this role will:

  • Previous leadership experience in a large banqueting or food and beverage environment.
  • Experience coordinating exhibition/tradeshow-style catering.
  • Proven ability to manage, motivate, lead, and provide direction to a large team of 100+.
  • A current RMLV Certificate and Approved Manager Licence (or the ability to obtain them quickly), along with experience managing RSA compliance in a large venue.

You will also demonstrate:

  • Experience in developing and maintaining high customer service standards.
  • Excellent organisational, time management, and interpersonal skills.
  • The ability to multitask while maintaining a calm and efficient demeanour.
  • Impeccable personal presentation and the ability to instil the same standards in your team.

This is a fantastic opportunity for an ambitious and dedicated hospitality professional looking to specialise in events and lead large teams to success. You must be available to work a rotating roster, including days, nights, and weekends.

WHY WORK WITH US? "It's not what we do, it's how we do it"

The Gold Coast Convention and Exhibition Centre prides itself on our unique values of Community, Initiative, Respect, Teamwork and Welcoming.

Plus, we offer the following people perks:

  • Free undercovering parking in the heart of Broadbeach.
  • Discounted onsite team member café.
  • Paid parental leave.
  • Discounted food and beverage and accommodation at The Star Entertainment Group properties.
  • Access to health & wellbeing programs.
  • Ongoing learning and development opportunities.
  • Reward & Recognition Program.

The Gold Coast Convention and Exhibition Centre is part of The Star Entertainment Group.

To apply, please upload your cover letter and resume.

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