Smart Home Consultant

2 weeks ago

Brisbane, Queensland, Australia ADT Security Services Full time

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Position Overview

As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT's 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT's residential customers.

A day in the life of a Smart Home Consultant looks like this:

  • Build relationships between new customers and the ADT brand and product portfolio
  • Complete in-home consultation and assessment
  • Perform installation and activation of equipment – including home security camera, security hardware, and IoT and smart home devices
  • Complete customer onboarding and education of key products and services
  • You will work in a dynamic, collaborative environment, working closely with customers and coworkers
  • This role involves providing solutions by visiting customers at their homes or businesses

Training Program:

ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant.

Job Requirements

  • High School diploma or the equivalent
  • Valid driver's license

When you commit to ADT —we commit to you. Our employees receive a comprehensive, full benefits package that includes:

  • Comprehensive paid training program
  • Full benefits on the 1st of the month after 31 days of employment
    • Health= Medical & Prescription, Dental, Vision, Health Savings & Flex Spending
    • Future= 401(k) with employer matching
    • Life= Paid vacation time
  • Company vehicle provided
  • Base salary plus the potential to earn unlimited commissions and ability to earn additional pay for completing jobs and exceeding quality standards
  • Tuition reimbursement
  • Employee Referral bonuses – when you refer a friend or family members

Pay and Benefits Disclosure

The pay range for this role is $19.55 an hour (plus commission, where necessary.) We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at to learn more.
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