Customer Service Consultant

4 days ago


Melbourne, Victoria, Australia Rentokil Initial Part time

We have an exciting opportunity available for Customer Service Consultant's to join our team in Port Melbourne on a Permanent Part Time basis. We will provide full training so if you are looking to start your career in the customer service space then look no further

We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

  • Receiving inbound calls and email inquiries from Commercial and Residential customers
  • Proactively making outbound calls to our existing customers to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling services for residential customers
  • Converting incoming inquiries into sales opportunities
  • Liaising with your fellow colleagues
  • Meeting KPI targets
  • Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

  • Experience working in customer service or call centre environments (essential)
  • This is an office-based role so you must be based in Port Melbourne
  • Previous experience in phone sales and converting inquiries into sales
  • Proficient with communicating verbally and electronically
  • Able to work calmly under pressure while multi-tasking
  • Proven problem-solving skills
  • Ability to work in a team environment to support colleagues
  • Professional, reliable, and punctual.
  • Working from office Monday to Friday

Perks and benefits:

  • Strong work-life balance culture.
  • Employee Assistance Program (EAP)
  • Discounted Pest Services
  • Employee Referral Program
  • Employee cash incentive programs and bonuses

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

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