Patient Transport Volunteer

3 weeks ago

Shire of South Gippsland, Australia Australian Red Cross Full time
Availability: Business hours

Time involved: 1 day per week/fortnight
  • Ongoing long-term position
  • Weekdays Volunteering using Red Cross vehicles, you must have a valid Australian driver's license
  • Must be able to commit to a regular rostered shift
  • Commitment to participate in mandatory training and e-learning modules (approximately1 hour per month)

Seeking volunteers for the following locations:
  • Ballarat
  • Bendigo
  • Colac
  • East Gippsland
  • Geelong
  • Inverloch
  • Mansfield
  • Maryborough
  • Melbourne (Altona, Balwyn, Brighton, Ferntree Gully, Keilor, Maribyrnong, Mornington, Mount Waverley, Werribee)
  • Portland
  • South Gippsland
  • Traralgon
  • Wangaratta
  • Warrnambool
  • Wodonga

Why Choose to volunteer with Red Cross?
  • You can help improve lives and create a positive impact in your community
  • It is an opportunity to enhance your skills and knowledge and gain new experiences, and
  • You will be helping Red Cross to support older and vulnerable people across Australia through a range of volunteer based programs.

The program

Reliable access to medical care is essential for everyone's health and independence.

Red Cross Patient Transport program supports older and vulnerable Australians who lack safe, regular transport to their non-urgent health appointments. Our door-to-door transport service helps clients achieve better health outcomes, reinforces their independence, and helps them remain safely in their own homes longer.

Red Cross Patient Transport runs on weekdays with regular weekly or fortnightly shifts. Our reliable, friendly volunteers help clients get to appointments on time, reduce travel stress, and support their independence.

The opportunity

We are looking for dependable volunteers who can relate to and empathise with a diverse range of people, including those from different cultural backgrounds and life experiences.

Key Requirements And Your Commitment
  • Be willing to join a nationwide team delivering social inclusion program within Aged and Community Care.
  • Operate our Red Cross vehicles to transport one or multiple clients per trip, locally and regionally, if required.
  • Provide a safe, courteous, and respectful transport experience
  • Ability to assist with mobility aids and safely help clients board and disembark (lifting up to 15 kg)
  • Engage in conversation and activities that are appropriate to the client or group.
  • Respect the privacy, rights, and dignity of clients and maintain confidentiality with respect to information obtained during the delivery of service.
  • Utilise appropriate digital systems and adhere to established work practices relevant to the program.
  • Record timely and appropriate documentation of your interactions with clients.
  • Maintain clear professional relationships and respect clear boundaries to safeguard the well-being of the client and yourself.
  • Participate in mandatory learning and development to keep your knowledge, skills, and practices up-to-date in the aged and community care sector.
  • Commit to upholding the principles outlined in the Aged Care Code of Conduct and any subsequent updates.
  • Demonstrate cultural sensitivity by respecting diverse backgrounds and ensuring that all interactions are inclusive and free from discrimination

Red Cross will ensure you have training, ongoing support and access to other opportunities within the world's largest humanitarian network.

The impact

As a Red Cross Patient Transport volunteer, you'll remove one of the biggest hurdles to care—transportation—so clients can attend appointments that keep them healthy and independent. Your reliable service will increase clients' confidence in managing their health and support them to stay living safely in their own homes. In return, you'll gain fulfillment of enabling access to vital services, the satisfaction of making a difference in someone's day, and the opportunity to engage with Australia's diverse communities.

You'll be part of the Red Cross Aged & Community Care team that works to support older and vulnerable people across Australia through a range of volunteer-based programs.

Application Requirements
  • All volunteers will be required toundertakea National Police Check, which will be organised through Red Cross.
  • A current full Australian driver's licence and an excellent driving record.
  • Statutory Declaration to be completed if you have been a citizen or permanent resident of a country other than Australia after turning 16 years of age.

Further information

To find out more about this opportunity please contact the Aged and Community Care Volunteer Assistance Team on or email at

Thank you for considering volunteering at Red Cross. We also have great career opportunities, please visit our website

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
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