Commercial Account Manager B2B SaaS

4 days ago

Sydney, New South Wales, Australia Sitemate Full time
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Join to apply for the Commercial Account Manager [B2B] [SaaS] role at Sitemate

This range is provided by Sitemate. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$200,000.00/yr - A$220,000.00/yr

Brief overview of this role:

We are looking for an Account Manager to join our team in Sydney, focussing on our Mid-market customers. This will enable us to mitigate hidden risks and dig into opportunities within our current client base.

This role would be great for you if you have:

  • Worked as a Customer Success Manager or Account Manager before, and your role consisted primarily of commercial tasks such as expansion, renewals and billing migrations.
  • Worked in new business sales, such as an Account Executive role, but would like to transition across to working with existing accounts instead of new business.
  • Are interested in the opportunity to drive the Account Management function and assist with successfully establishing workflows for optimal collaboration between CSMs and AMs.

You'll be working closely with the Director of GTM as well as colleagues across Customer Success & Sales within our 'Mid-Market Pod', gaining a broad understanding of how the SaaS delivery model works. You will be exposed to both of Sitemate's founders and cross-functional teams.

Employment:

  • Full-time
  • Based: Sydney, Australia

OTE Remuneration (incl. Super): $200,000 - $220,000 per annum, pending the particular applicant's experience.

  • Base Salary (including CPP): AUD $140,000 - $154,000
  • Commission (including CPP): AUD $60,000 - $66,000

What will I be doing day to day in this role?

  • Work alongside the Customer Success team to increase touch points with a range of accounts.
  • Work with our already established clients to start/build relationships, sourcing new POC where required. Setting up business reviews, team training and explore setting up new processes in Dashpivot.
  • Leverage these relationships to increase customer value (MRR) by expanding the customers use cases, implementation across multiple projects, overall increasing user numbers.
  • Your KPI's will be based around these growth opportunities.
  • Increased touch points will also mitigate potential churn risk for healthy accounts.
  • Your priority will be to reach out and dig into each clients current project status, pain points and keep an ear out for new opportunities within their upcoming projects.
  • As we release new key features and technology part of your KPI's will be centred around rolling these systems out to our clients.
  • You will be expected to handle any light customer enquiries or technical questions.

What will be the biggest challenges for me in this role?

  • Push back from clients- everyone is busy and healthy accounts are notoriously unresponsive.
  • Although this role has target-based renumeration benefits, this is not a traditional "sales role" our goal is to help our clients utilise our technology effectively.
  • Often opportunities can be difficult to spot without proper investigation.
  • Pace - we move quickly and our expectations are high.

PLEASE Note:

  • If you go on our website and enter your email, you will become a lead in our CRM.
  • We do not use recruitment partners or services, so please save your time and don't reach out.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Industries
  • Software Development
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