Customer Service Officer

Overview

Customer Service Officer (Grade1), Admission Control

Employment Type - Permanent Part Time

Hours per fortnight - 40

Job Category - Administration - Customer Service

Responsibilities

• The Customer Services Department delivers a broad range of administrative support across Barwon Health including Patient Liaison, Reception, Admissions, Cashiers and Patient Accounts
• A further focus of Customer Services is optimising revenue generated from various categories of private patients (Private, DVA, TAC, Workcover, Overseas patients) by performing strategic partnerships with clinical units and medical providers
• We are available to provide support and advice to any department seeking to improve their billing or admission processes, increase revenue streams, improve collection or implement new billing initiatives

About Barwon Health

Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. We serve more than 500,000 people through the efforts of more than 9,000 staff and volunteers across more than 20 sites. Barwon Health is committed to developing a vibrant culture of education, training and research that advances health and wellbeing for all.

About the facility

Our major sites include University Hospital Geelong in Geelong's CBD, the McKellar Centre precinct in North Geelong, Barwon Health North in Norlane, and residential aged care facilities spanning the region. Comprehensive mental health, community health and dental services are delivered through various programs across the Barwon South West Region, including Torquay and Colac.

About the role

The role of Customer Service Officer, Admission Control is to provide outstanding levels of customer service to patients, clients and visitors to University Hospital Geelong, whilst providing clerical support to patient billing & collection functions of the Patient Accounts Office

• The customer Services Department delivers a broad range of administrative support across Barwon Health including Patient Liaison, Reception, Admissions, Cashiers and Patient Accounts
• A further focus of Customer Services is optimising revenue generated from various categories of private patients (Private, DVA, TAC, Workcover, Overseas patients) by performing strategic partnerships with clinical units and medical providers
• We are available to provide support and advice to any department seeking to improve their billing or admission processes, increase revenue streams, improve collection or implement new billing initiatives

Culture and Diversity

We believe in the power of diversity and inclusion. We celebrate the unique backgrounds, perspectives, and talents of our team members, fostering an environment where everyone feels valued and respected. Our commitment to diversity strengthens our ability to provide compassionate and equitable care to all individuals, regardless of their backgrounds, abilities and identities. We actively encourage individuals with disabilities and diverse backgrounds and identities to apply for our positions. We welcome and encourage applications from those who identify as Aboriginal and/or Torres Strait Islander. We are committed to providing positive employment opportunities and a workplace that promotes wellbeing, and we encourage you to apply with reasonable adjustments or support during the recruitment process.

We are also proud to be Totally Smoke Free. We operate a Child Safe Standards framework and strive to ensure the safety and wellbeing of all children and young people.

Geelong

About Geelong - Derived from the local Wathaurong Aboriginal name for the region Djilang, Geelong is thought to mean 'Tongue of Land'.

• Geelong offers a range of lifestyle choices including inner city, coastal, suburban and rural homes
• Geelong is home to world class schools and education providers
• Appreciate our vast and abundant parklands, sports and entertainment attractions, and thriving dining and shopping complexes

How to apply and other information

If you need assistance with your application for this role, please email the Talent Acquisition team at talent.acquisition@barwonhealth.org.au with your preferred contact method and details, and we will get in touch with you.

Prior to commencement with Barwon Health, all new employees are required to provide a completed Barwon Health Immunity Status form and have Staff Care clearance. This role requires you to provide evidence of a 2025 influenza vaccination.

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