Sales & Customer Service Manager

3 weeks ago

Gold Coast, Queensland, Australia at Full time

Since 2009 RDM Group has been specialising in the design and manufacture of cooling solutions such as radiators, heat exchangers and manifolds as well as fabrication of a large range of components. Servicing industries including Marine, Mining, Transport, Agriculture, Industrial, Automotive, Tourism and more, we've earned our reputation for high quality and service.

Having enjoyed continual growth we are now looking for talented people to join our team and help us on our quest to be the leading manufacturer in Australia.

Are you ready to take a step to your new career?

RDM Group is seeking an experienced Sales and Customer Service Manager to join and lead our dynamic team in Molendinar.

Role Overview:
As the Sales and Customer Service Manager, you will be responsible for overseeing the sales process and customer service operations. You'll lead a small team and develop strategies to increase revenue, and ensure our customers receive top-tier support and satisfaction.

Key Responsibilities:

Lead and develop the sales and customer service team to achieve performance targets.

Collaborate with cross-functional teams to ensure seamless delivery of products and services

Stay up-to-date with industry trends and competitor activities to identify new opportunities

Handle escalated customer issues and resolve them efficiently.

Analyse sales data and customer feedback to identify trends and opportunities.

Prepare regular reports on team performance, customer satisfaction, and sales outcomes.

About You:

Previous experience in a similar role or within manufacturing or building products industries would be highly regarded.

Strong leadership and management skills with the ability to motivate and engage a sales team aligned with our company culture.

Proven track record of success in a sales management role

Excellent leadership, people management skills and leading with a positive attitude with the ability to motivate and develop a sales team

Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Sales and Customer Service Manager? How many years of people management experience do you have? Do you have experience in a sales role? Do you have customer service experience? What's your expected annual base salary?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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