APS 4 level Planner

4 days ago

Wollongong City Council, Australia Illawarra Mercury Full time
Job Info

Location: WOLLONGONG, NSW

Salary: Hourly Rate

Job Type: Contract position | Full time position

Job Description

HOBAN Recruitment is recruiting for the role of APS4 level Planner on behalf of our client, located in WOLLONGONG NSW. This is a fantastic opportunity to contribute to a meaningful initiative that enhances capacity and capability within the disability support sector. Make a difference while building your career

$43.82 per hour + 12% superannuation Full-time, 37.5 hours per week, Monday to Friday Hybrid work arrangements available after training

Based in Parramatta- close to public transport and local amenities Supportive, inclusive, and purpose-driven team environment About the role

We are seeking detail-oriented and compassionate APS4 level Planner to join a major Federal Government program. This role is focused on supporting participants to manage their plans effectively and ensure funding decisions are made in line with policy and legislation. You will work closely with participants and their representatives, providing operational and administrative support that directly impacts people's lives.

Key responsibilities Analyse participant records using relevant policy, guidelines, and legislation to make funding decisions Work with participants and their representatives via phone to understand current circumstances and spending patterns

Maintain high-quality records in line with process guidelines and standard operating procedures Research and review decisions, managing moderately complex cases with guidance from senior staff Complete administrative and data entry tasks accurately and within set timeframes

Contribute to performance targets, including planning milestones and service standards About you You will bring:

Strong written and verbal communication skills Ability to manage sensitive or difficult conversations with empathy and professionalism Solid IT skills, including data entry and analysis

Strong time management and workload prioritisation skills Ability to work independently and as part of a collaborative team Capacity to manage multiple participant records simultaneously

Flexibility to work from the office during the training period Desirable experience Background in the disability sector or related field Previous experience in customer service, case management, or a tribunal environment Eligibility

You must be an Australian Citizen You must be able to obtain and maintain a National Criminal History Check and other background checks as required. This role closes for submissions on Monday 25 th August 2025 COB.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at *********** or visit for additional contact details.

Please click here to apply.
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