Senior Manager Research and Insights

4 weeks ago

Melbourne, Victoria, Australia nbn® Australia Full time

Senior Manager Research and Insights — nbn Australia

Overview

We have an exciting opportunity at nbn, reporting to the Executive Manager Customer Research & Insights. This senior role is responsible for establishing and leading the delivery of a new enterprise-wide Mega Insights Report with CEO-level visibility. It will transform how voice-of-customer insights are delivered across the business by integrating data from multiple sources into a single, actionable monthly report.

Responsibilities

  • Establish and lead the delivery of the Mega Insights Report with CEO-level visibility.
  • Integrate data from over ten sources (e.g., surveys, social media, app reviews, contact centre feedback) into a single monthly report.
  • Design the report structure and delivery model.
  • Synthesize insights to clarify strategic focus and craft compelling narratives that answer "So what?" and "Now what?" for senior stakeholders.
  • Collaborate with cross-functional teams and continuously improve the reporting process.
  • Ensure insights are statistically robust and aligned with commercial and customer goals.

What you'll bring

  • Extensive experience across multiple industries with a track record of delivering strategic insights projects.
  • Certifications such as Lean Six Sigma or Experience Design (or equivalent).
  • Executive-level communication and influence skills.
  • Strong technical skills in Tableau, Power BI, and voice-of-customer tools (e.g., Qualtrics).
  • Proven ability to manage complex projects and stakeholders and communicate effectively at the C-suite level.

Life at nbn

nbn is building Australia's future through fibre infrastructure. We are committed to an inclusive, flexible, and supportive workplace and encourage applications from all backgrounds. Our programs include an active Diversity and Inclusion Plan, 18 weeks of paid parental leave, and recognition as a WORK180 Endorsed Employer for Women.

Inclusivity and accessibility

nbn is committed to equal opportunities and accessibility. If you have accessibility requirements, please contact recruitment@nbnco.com.au or call our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. This line is for recruitment accessibility adjustments only; for other matters, please visit our Contact Us page.

How to apply and eligibility

Please apply by following the links and sending your resume only. A cover letter or addressing selection criteria is not required. To be eligible for this role, you must have full working rights in Australia. This is a 12-month Fixed Term opportunity with applications closing at midnight on 28 September 2025.

Seniority level

  • Mid-Senior level

Employment type

  • Contract

Job function

  • Information Technology

Industries

  • Telecommunications

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