Coordinator

3 weeks ago

Melbourne, Victoria, Australia Northcott Full time
Overview

Be the leader who builds people up and moves them forward. Northcott is a not-for-profit disability service provider supporting people with disability to explore possibilities, achieve goals, and live the life they choose. With more than 90 years of experience, Northcott operates across NSW, QLD and the ACT and employs more than 3,000 staff. Northcott is a registered NDIS provider.

About My Role: As a Coordinator at Northcott, you will oversee the daily operations of our Group Services programs and ensure customers receive high-quality support aligned with the NDIS Quality and Safeguarding Framework.

Responsibilities
  • Coordinate the Life Skills, Work and Study, Skills for Life, and Recreation programs.
  • Deliver program outcomes aligned with customer goals.
  • Prioritise and balance the needs of customers and the staff team.
  • Nurture and maintain strong relationships with customers, families, and the team.
  • Identify, assess, and resolve issues using a person-centred approach.
  • Proactively train the team to ensure the highest standard of customer outcomes.
  • Review and update rosters, support Policy and Procedure compliance, and manage reporting requirements.
What You Will Do
  • Apply your tertiary qualification in Social Science, Disability, Recreation, or a related field.
  • Foster a strong customer focus and help the team understand customers' perspectives.
  • Identify and explore solutions to barriers limiting customer potential.
  • Align decisions and work with business unit and organisational objectives.
  • Prioritise and plan daily, weekly, monthly, and annual tasks to meet customer and team goals.
  • Lead a high-performing team across multiple programs, encouraging innovation and empowering new approaches to challenges.
  • Demonstrate a thorough understanding of NDIS standards, Workplace Health & Safety, and the NDIS Quality and Safeguarding Framework.
  • Effectively manage competing priorities, targets, KPIs, and business objectives.
Why You'll Love Working With Us
  • 5 Weeks Annual Leave – generous time off to recharge.
  • Wellness Perks: Fitness Passport and reduced insurance.
  • Perkbox – access savings, discounts, and wellbeing resources.
  • Salary Packaging – options to increase take-home pay (e.g., $15,900 and $2,650 for meals/entertainment).
  • 13 Days Sick Leave – paid leave when unwell.
  • Paid Maternity Leave – 14 weeks after 12 months.
  • Learning and career advancement opportunities and a workplace that values your contributions.
How to Apply

If this sounds like the right fit, submit your updated resume and a brief cover letter highlighting your relevant skills and experience. Northcott will review candidates throughout the recruitment process and advise of an outcome. For general enquiries, please email recruitment@northcott.com.au.

Diversity and Inclusion

Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to a workplace where every person is valued, respected and supported. We welcome applications from all backgrounds and ensure no one is disadvantaged on the basis of identity, culture, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate, or need information in an alternative format, contact Diversity, Equity and Inclusion at diversity@northcott.com.au.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
  • Industries: Consumer Services

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