Customer Service Representative
2 weeks ago
About The Role
You will be responsible for providing concierge services to the newly refurbished, shared amenity floors on level 18 and 27 at 121 Exhibition Street, ensuring that occupants and their visitors are supported and enjoy an excellent customer service experience. These spaces include meeting rooms, collaboration spaces, training rooms, quiet spaces, project rooms, wellness areas and other working spaces which have been designed to provide a modern, adaptive and flexible working environment. Due to operational needs, this role is an "in office" based position and you will be required onsite full time.
About You
To be considered for the role, you must be able to demonstrate:
- Previous experience in a professional customer service role with a track record of effectively managing customer queries and complaints; ideally in a service delivery environment.
- Effective communication skills and ability to adapt style according to the requirements of each unique customer.
- Ability to effectively assess customer needs and demonstrate sound judgement in providing advice through applying relevant policies, guidelines and processes.
- Experience proactively dealing with a broad range of customers where you effectively managed competing demands to efficiently achieve positive customer outcomes, in line with broader organisational goals and priorities.
- Proven ability to thrive in a fast-paced change environment, including demonstration of a team oriented, flexible and pro-active approach to customer service.
- Provide information and assistance to occupants and visitors to the shared amenities floors and act as a primary contact for enquiries.
- Manage all meeting room and shared space booking activities including set up and pack up of rooms and spaces.
- Deliver a consistent service experience to all clients, across all customer interface points, including telephone, online or in-person.
- Provide basic technical support for AV devices in the meeting rooms and shared spaces.
- Maintain facilities to a high standard; report faults, issues and any building maintenance requirements to the responsible party and/or enter into systems for appropriate action.
- Maintain up to date knowledge of DGS and ACLS services, teams and associated processes.
This position is only open to applicants with relevant rights to work in Australia.
How To Apply
Apply before the advertised closing date 11:59pm on 3rd September 2025. All applications should include:
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
#J-18808-Ljbffr
-
Customer Service Representative
17 hours ago
Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $76,000Job Title: Customer Service RepresentativeAs a Customer Service Representative, you will be the first point of contact for our customers in the Metro East area and play a key role in delivering exceptional customer experiences.Key Responsibilities:Support our customers by being their primary point of contact and providing personalized assistance to meet...
-
Customer Service Representative
18 hours ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $50,000 - $80,000Customer Service Representative">">Our organization is seeking a skilled Customer Service Representative to provide exceptional support to our customers.">Deliver world-class customer service through various communication channelsUnderstand and address customer satisfaction and evolving needsDevelop strong learning abilities to retain and capture information...
-
Customer Service Representative
18 minutes ago
Melbourne, Victoria, Australia Linden Cook Jewellery Full timeCustomer Service Representative (Full-Time)August 29, 2025Customer Service RepresentativeFull-Time | MelbourneWe're on the lookout for another lovely human to join our Customer Service team at Linden Cook. This role is ideal for someone who loves creating thoughtful, positive experiences for customers and thrives in a fast-paced, customer-focused...
-
Customer Service Representative
18 hours ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $57,000 - $73,000Customer Service Representative RoleWe are seeking a passionate and dedicated Customer Service Representative to assist customers in finding their perfect fit, ensuring an unforgettable shopping experience.The ideal candidate will help customers navigate our denim offerings while working collaboratively with the team to meet sales goals.This role requires...
-
Customer Service Representative
15 hours ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $50,000 - $70,000We are currently seeking a talented and experienced Customer Service Representative to join our team.The ideal candidate will have strong customer service skills, excellent communication abilities and the ability to work in a fast-paced environment.Provide exceptional customer service to clients and customersOperate company vehicles safely and...
-
Customer Service Representative
2 days ago
Melbourne, Victoria, Australia beBeeService Full timeCustomer Service RepresentativeWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative.This role is perfect for someone who enjoys interacting with customers and providing exceptional service in a fast-paced environment.You will be responsible for ensuring that every customer has a positive...
-
Customer Service Representative
2 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $90,000Job Opportunity for Customer Service RepresentativeWe are seeking a professional and empathetic individual to represent our organization in delivering services and support to the community. This role involves responding to customer inquiries via telephone and email, requiring effective communication skills and a strong ability to handle diverse...
-
Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia beBeeService Full time $60,000 - $80,000Customer Service RepresentativeWe are seeking a dedicated and empathetic Customer Service Representative to provide exceptional service to our residents. As a key member of our team, you will be responsible for delivering a positive dining experience that exceeds our residents' expectations. About the RolePromote a restaurant-style dining atmosphere and high...
-
Customer Service Representative
3 weeks ago
Melbourne, Victoria, Australia Segen Full timeJoin to apply for the Customer Service Representative role at Segen1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at SegenGet AI-powered advice on this job and more exclusive features.We are growing the team Newly created opportunity to join this growing customer service teamJoin a rapidly growing food...
-
Customer Service Representative
15 hours ago
Melbourne, Victoria, Australia beBeeCustomerService Full timeJob Description:We are seeking a skilled Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and support to our clients.
