Parts Interpreter

1 day ago

Townsville, Queensland, Australia Cummins Asia Pacific Full time

Join to apply for the Parts Interpreter role at Cummins Asia Pacific

Townsville, Queensland, Australia

Overview

Parts Interpreter role with Cummins Asia Pacific. This description outlines responsibilities, qualifications, and requirements for the position.

Responsibilities
  • Act as the first contact for customers, addressing their needs and issues promptly
  • Parts interpretation and the provision of required parts
  • Processing and receiving orders and quotes in a timely manner
  • Advise on part suitability and talk customers through the best solution for the job
  • Carry out customer parts counter duties including receiving parts calls, greeting walk-in customers, completing and processing paperwork and handling cash and card transactions
  • Organise and manage daily freight delivery
  • Work closely with office and service departments
  • Accountability of all parts correctly counted in and out of the Lae branch
  • Carry out quarterly and annual parts count
Additional Information
  • Full Time Contract till September 2026
  • Mon-Fri (09:00 – 17:00)
  • Competitive Hourly Rate
  • Overtime as required – Penalty rates paid for all work above 38 hours
  • All your Safety equipment / PPE are provided
To be successful in this role you will need the following
  • Parts interpreter experience in an Automotive or similar industry
  • Customer service and effective communication
  • Engine knowledge is an advantage
  • Ability to learn new software and processes
  • High attention to detail with the ability to prioritise and troubleshoot complex tasks
  • Forklift ticket would be highly desirable
  • Valid car driver's license is required
Qualifications
  • Values differences – Recognizing the value that different perspectives and cultures bring to an organization
  • Optimizes work processes – Focus on continuous improvement and efficient processes
  • Warehouse Inventory Control – Manages physical inventory to meet customer expectations
  • Customer Support – Proactive customer support throughout the order life cycle
  • Order Life Cycle Systems Knowledge – Understanding how to process orders and respond to queries
  • Order Processing – Manage order receipt, exception handling, and fulfillment

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