Night Auditor

6 days ago

Gold Coast, Queensland, Australia Ennismore Full time
Job Description

The Night Auditor is responsible for assisting the Night Manager in cross-checking and balancing work completed during the day for all outlets on a shift basis, maintaining accurate guest accounts, and ensuring strict security procedures to safeguard guest confidentiality and safety.

You will:

  • Provide prompt, professional service to all guests, including handling calls, mail, messages, and valet requests.
  • Maintain accurate guest records, including Guest History updates and registration details.
  • Action diary events, flags, specials, and distribute relevant reports and handovers.
  • Liaise with Housekeeping for room status updates and manage lost property communication.
  • Complete daily worksheets, Express Check-out envelopes, and follow Night Audit tasks as required.
  • Ensure accurate account postings, cashiering balances, and proper handling of cash, credit, and paperwork.
  • Maintain security procedures, including safety deposit boxes and access protocols.
  • Process wake-up calls and respond to complaints promptly and efficiently.
  • Attend training sessions and stay informed on hotel procedures and policies.
About You

As Night Auditor, you will have:

  • Previous experience in a luxury or lifestyle hotel environment (preferred but not required).
  • Strong interpersonal and communication skills with a commitment to delivering excellent guest service.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in Opera Cloud is a plus.
  • Experience with Ariel is a plus.
  • High attention to detail and strong organisational skills.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
  • A passion for hospitality and a dedication to Mondrian's bold and creative approach to luxury service.
Application Process

Please fill out the following form:

  • First name *
  • Last name *
  • Email *
  • Phone *
  • Resume *. We accept .pdf, .doc, and .docx formats.

* These questions are mandatory.

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