Administration Officer-Technical

2 weeks ago

Inner West Council, Australia Coyles Full time

One of my local government clients is currently recruiting an experienced Administration Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.

This is a hybrid working role; however, you will be required to attend the office 2/3 times a week.

Overview:
  1. Provide a customer-focused repairs call handling service, addressing repair requests, and providing advice to customers via telephone and digital platforms.
  2. Provide an efficient and effective administrative service in support of the Housing Repairs and Maintenance Sections.
Responsibilities:
  1. To work as part of a team as the first point of contact for customers accessing Council services in person, over the telephone or digitally, providing a customer-focused service using initiative and problem-solving skills. Taking responsibility for resolving queries or taking appropriate action.
  2. Receiving, recording, diagnosing and prioritising enquiries, including repairs orders, operating a repairs appointment system, working in a Repairs Call Handling Centre and making arrangements for home visits.
  3. Report any repairs, maintenance, health and safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified during day to day activities.
  4. Effectively communicate in a customer care environment including introducing yourself to customers, explaining your role and ensuring satisfaction upon completion of service delivery. To develop and maintain good working relationships with tenants, leaseholders, residents and service users to actively promote the provision of high-quality services.
  5. Maintaining an effective and efficient data filing and management information system including inputting and retrieving statistical information, programmes of works, spreadsheets, etc.
  6. Liaise with Suppliers and Sub-contractors to order, store and issue materials in accordance with the relevant processes.

If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.

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