Raging Waters Sydney

locations: Raging Waters Sydney, 427 Reservoir Road, Prospect NSW 2148, AustraliaRaging Waters Sydney is the biggest and wildest waterpark in Sydney — and it's where summer fun comes to life Home to over 40 epic slides and attractions, including wave pools, thrill rides, and our epic Dinosaur Lagoon, it's the ultimate place to cool off and make unforgettable memories.As part of our team, you won't just be coming to work — you'll be part of the action, bringing the fun, energy, and excitement to many guests every day.**We are currently looking for a:**Raging Waters Sydney - Attraction Hosts**About the role:**Attraction Hosts are to maintain exceptional guest service and professionalism whilst assisting the guests to ride the attractions safely. The attraction host role will work across queue lines, express concierge, grouping and rider screening positions and dispatching on select attractions at Raging Waters Sydney. APPLICANTS MUST BE 18 YEARS OR OLDER FOR THIS POSITION.**Roles & Responsibilities:****Roles & Responsibilities**
• Positive interactions with guests to ensure that they receive quality service.
• Tactfully dealing with guests who do not meet ride restrictions.
• Provide a safe and fun environment for guests.
• Operate various attractions throughout the park in a safe manner.
• To know and enforce all Raging Waters Sydney policies relating to service delivery.
• Ensure all attractions areas, are always supervised and that all policies and procedures are being followed.
• Recognise problems and make decisions to help resolve the problem. Effectively communicate serious nature problems to the Head Guard or Operations Manager.
• Providing First Aid or CPR emergency care whenever required.
• Report any faults that arise during the day. Monitor the technical equipment for any machinery failure and maintenance required.
• To assist in the opening and closing procedures and the clean and tidy presentation of the park.
• Maintaining Park presentation standards to the highest level.
• Assist with general cleaning of the park and grounds as seen to be necessary and as directed.
• Assist with pressure washing duties outside of park operating hours as directed.
• Responsible for assisting with over park cleanliness including sweeping, rubbish pick-up, clearing and cleaning tables, emptying rubbish bins, maintaining picnic areas, maintaining birthday & cabana areas, work areas and restrooms.
• To carry out all duties and responsibilities as assigned by the Aquatic Coordinator, Head Lifeguard, Operations Manager, Director of Operations, or member of the Management Team.**Workplace Health & Safety (WHS):**
• Follow and comply with Work Health Safety policies, procedures, and guidelines.
• Correctly use all safety and personal protective equipment.
• Act as a role model by demonstrating safe work behaviours.
• Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.
• Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.
• Attend Work Group Meetings to discuss and promote safety.**Requirements Education: Essential**
• Ellis and Associates Community CPR/AED & Standard First Aid and Community Certification (provided through Raging Waters Sydney)
• Dispatch Smart Waterslide Operator Training (provided through Raging Waters Sydney)
• Current Working with Children Check **Desirable**
• Conflict Resolution Training Languages: Fluent English**Skills:**
• Ability to lead by example.
• Excellent interpersonal and effective communication skills.
• Familiar with the principles of quality customer service.
• Skills in the handling of various equipment.
• Ability to plan, prioritise and organise work, both on an individual and team basis, within a set timetable and in a team environment of change and competing demands.
• Think laterally and be able to apply logical thinking to solve difficult problems.
• Be able to handle multiple priorities simultaneously.
• Ability to embrace change in an environment of resource constraint.
• Ability to work independently without direct supervision.**Experience: Desirable**
• Experience working within a Water Park or Theme Park Industry.
• Experience working in the Aquatics Industry.**Relationships** Internal: General Manager / Facilities / Finance / Food & Beverage / Guest Experience/ Operations / People & Culture / Retail / Sales & Marketing.External: Guests/ Contractors / Suppliers / Business Partners.**Organization****Any other relevant comments:**
• Must be 18 years of age or older.
• Ability to work flexible working hours including but not limited to weekends, evenings, and public holidays.
• Adhere to the Company Code of Conduct policy.
• Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.
• Be able to work in all weather conditions including sun and rain, hot and cold climates, indoor and outdoor work.
• To carry out all duties and responsibilities as assigned by your Direct Manager, General Manager, or any member of the Management Team.
• Adhere to the Employee Handbook content and requirements.Smoking in the workplace is allowed in designated smoking areas only, where permitted by the applicable legislation of the jurisdiction.You are required to have a high level of physical fitness, stamina and be physically fit. Physical requirements include but are not limited to: Walking Carrying Lifting Reaching Bending Pushing Pulling Squatting Sitting Standing Twisting Repetitious movement**Team member benefits:****Pay Conditions:** This is a casual position from October to April, with the need to work flexible hours including weekends, evenings, and public holidays during the season. Must be available to work a minimum of twice per week during the peak season 15 December 2025 to 1 February 2026.The hourly rates are in accordance with the Amusement, Events and Recreation Award. Attraction Hosts aged 20 years or older are paid at a Grade 2 hourly rate of $25.85 per hour plus 25% casual loading ($32.31 per hour includes casual loading). Different rates apply for applicants 19 years of age and under. Penalty rates apply for Sundays and Public Holidays.**Benefits:** Our team members enjoy generous employment conditions including free entry:* Free admission to Raging Waters Sydney.* Ticket Incentive Program to share with family and friends.* Food and Retail discounts.**Recognition program.****Additional Information:** ***To work as a Team Member at Raging Waters Sydney, you must have the right to work in Australia, and if you are 18 years or older, you will also need a valid Working With Children Check and a National Crime Check, which must be obtained before commencing work if you are successful.***For more information – Sydney.recruitment@ragingwaterssydney.com.auDo not miss the chance to spark your career nowlocations: Raging Waters Sydney, 427 Reservoir Road, Prospect NSW 2148, Australialocations: Raging Waters Sydney, 427 Reservoir Road, Prospect NSW 2148, Australia
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