Client Care Associate

3 weeks ago

Hobart, Tasmania, Australia BetterCloud Full time
Job Details Job Location Hobart, WI Description

Company Overview

FOREVER is the world's only complete permanent and trustworthy memory-keeping platform on the internet. FOREVER provides a suite of applications for web, desktop, and mobile to help families save, organize, and share all their memories. FOREVER offers guaranteed cloud storage for preserving and sharing photos, videos, and documents, online and desktop software tools for creating scrapbooks and custom print products, and media digitization and conversion services. Our products are supported by a network of affiliate sales professionals (Ambassadors) who connect clients to the products and tools they need to celebrate their memories.

What FOREVER Will Bring:

  • Competitive Salary: up to $17 per hour depending on your experience
  • Paid Training
  • Paid Time Off
  • Potential Remote and In-office Work Model
  • Very Competitive Benefits Package
  • Retirement Plan with Company Match

Job Overview

As a member of the FOREVER Client Care Team, you will be the voice of FOREVER, assisting our clients by providing a concierge level of service while they navigate our products and services. Front-line support act not only as guidance to routine questions but triage for escalated situations with software and services. The ideal candidate is highly organized, excellent at maintaining relationships, and possesses superior critical thinking skills. A background in troubleshooting IT issues is preferred but not necessary – a willingness to learn these skills is critical.

What You Will Do:

  • Provide concierge client support via phone, email, and/or live chat to ensure an excellent customer experience.
  • Maintain detailed documentation of your interactions with clients (knowledge of Zendesk or similar software preferred).
    • Demonstrate superior knowledge of all products and services related to FOREVER's complete memory-keeping platform. Agents will need to help our clients use the FOREVER application, download, and use our mobile apps (Android and iOS), download, and use our desktop apps (FOREVER Artisan and Historian), and navigate our marketing site to find and apply for current promotions.
      • Go above and beyond for our clients to maintain a high level of client satisfaction.
      • Work collaboratively in a team environment across our business.
      • Conduct usability testing for mobile, web, and desktop applications.

When You Will Work:

  • A rotating schedule that includes evenings and weekends.
Qualifications

What You Will Bring:

  • Experience in a client-facing position preferably via phone, email, chat, or social media with a technology company
  • Proficient understanding of computer and smartphone technology concepts.
  • A positive and empathetic attitude.
  • Strong verbal and written communication skills.
  • A willingness to go above and beyond for our clients and for our broader FOREVER client care team.
  • The ability to adapt to change and work in a fast-paced environment.
  • Excellent organizational skills.
  • A strong ability to multitask and manage multiple client requests simultaneously.

#J-18808-Ljbffr

  • Clinical Care Manager

    4 days ago

    Hobart, Tasmania, Australia Just Better Care Full time

    Company DescriptionJust Better Care Australia is the Franchisor of the Just Better Care network, supporting all our Franchise Offices and Franchise Owners in delivering quality in-home aged care & disability support services throughout local communities across Australia. We focus on providing personalized plans to meet the unique needs of each individual....

  • Personal Care Assistant

    5 days ago

    Hobart, Tasmania, Australia Nurse Next Door Home Care Services Full time

    Job DescriptionCaregivers are at the heart of what we do so if you are a kind, caring and compassionate individual who is passionate about Making Lives Better ....Nurse Next Door has the perfect opportunity for youNurse Next Door is a certified Great Place to Work. We are looking to build our care team with a variety of experienced carers who are able to...

  • Associate Engineer

    3 days ago

    Hobart, Tasmania, Australia Adgce Full time

    About ADG EngineersADG Engineers is a national employee-owned engineering consultancy known for delivering innovative and sustainable solutions across Australia in civil and infrastructure, structures, and temporary works. As a consultancy, we pride ourselves on our commitment to technical excellence, client satisfaction, and fostering a collaborative work...

  • Associate Engineer

    3 days ago

    Hobart, Tasmania, Australia Adgce Full time

    About ADG Engineers ADG Engineers is a national employee-owned engineering consultancy known for delivering innovative and sustainable solutions across Australia in civil and infrastructure, structures, and temporary works. As a consultancy, we pride ourselves on our commitment to technical excellence, client satisfaction, and fostering a collaborative...

  • Operations Associate

    4 days ago

    Hobart, Tasmania, Australia Bettercloud Full time

    Job DetailsJob LocationHobart, WIJob CategoryEntry LevelDescriptionCompany OverviewFOREVER is the world's only complete permanent and trustworthy online home for your family memories.Digitally converted memories are preserved long-term online through FOREVER Permanent Cloud Storage.Our service guarantees the preservation of a client's memories for a minimum...

  • Operations Associate

    4 days ago

    Hobart, Tasmania, Australia Bettercloud Full time

    Job Details Job Location Hobart, WI Job Category Entry Level Description Company OverviewFOREVER is the world's only complete permanent and trustworthy online home for your family memories.Digitally converted memories are preserved long-term online through FOREVER Permanent Cloud Storage.Our service guarantees the preservation of a client's memories for a...

  • Associate Nurse Unit Manager

    2 weeks ago

    Hobart, Tasmania, Australia Department of Health, Tasmania Full time

    The Team:Ambulatory Care Centre, Royal Hobart HospitalACC is a dynamic adult medical day unit providing care for patients requiring treatment and interventions for the management of chronic and acute conditions. This includes administration of complex intravenous therapies, therapeutic and diagnostic interventional procedures, specialised pathology testing...

  • Associate Nurse Unit Manager

    2 weeks ago

    Hobart, Tasmania, Australia Department of Health, Tasmania Full time

    The Team:Ambulatory Care Centre, Royal Hobart HospitalACC is a dynamic adult medical day unit providing care for patients requiring treatment and interventions for the management of chronic and acute conditions. This includes administration of complex intravenous therapies, therapeutic and diagnostic interventional procedures, specialised pathology testing...

  • Palliative Care Specialist

    3 hours ago

    Hobart, Tasmania, Australia beBeePalliativeCare Full time $80,000 - $120,000

    Palliative care is a vital healthcare service that focuses on alleviating the symptoms and stress associated with serious illnesses. As a Palliative Care Specialist, you will play a crucial role in delivering high-quality patient care and contributing to the development of palliative care services.Key Responsibilities:Develop individualized care plans that...

  • Retail Sales Associate

    1 week ago

    Hobart, Tasmania, Australia beBeeCustomer Full time

    Looking for a Role That Fits Your LifestyleWe are currently seeking an enthusiastic casual sales associate to join our team at our Hobart store.About the JobThis is a casual position requiring flexibility to work day/nights and weekends across a Mon-Sunday roster.A passion for customer service and retail experience is essential. We are looking for someone...