Student Counsellor

4 weeks ago

Adelaide, South Australia SACE English Colleges Full time

The South Australian College of English (SACE) is one of Australia's longest-running and most respected English language colleges. With more than three decades of experience, SACE has built a proud tradition of excellence in language education and continues to be a leader in helping students from around the world achieve their goals. Accredited by the National ELT Accreditation Scheme (NEAS), SACE upholds the highest global standards in English teaching. It is also a recognised Teacher Training Centre, meaning that not only do students learn from the best, but many English teachers also come here to be trained and mentored, proof of SACE's reputation as a centre of excellence.

Responsibilities:

  • Act as the first point of contact for students and visitors.
  • Handle incoming calls, emails, and walk-in inquiries in a professional manner.
  • Manage front office operations including visitor registration, appointments, and student queries.
  • Maintain records of student attendance, appointments, and general inquiries.
  • Ensure reception area is neat and tidy at all times.
  • Processing new student enrolments.
  • Provide guidance to prospective and current students on academic programs, admission requirements, and career pathways.
  • Assessing new enrolments > GTE, SOP, accompanying documents.
  • Confirm, advise, and follow up student details with overseas and onshore agents / student recruitment companies.
  • Issuing Offer Letter > CoE, Invoice to agents / students.
  • Processing payments and missing information from agents / students.
  • Updating records in FileMaker (Student management system) and PRISMS.
  • Processing OHSC cover for students where required.
  • Organizing and managing homestays for students and maintaining homestay provider relationships.
  • Class allocations for new students and inducting students on their first day.
  • Monitoring student attendance in coordination with teaching staff and DOS.
  • Carry out tasks assigned from time to time by management and DOS.
  • Create, update and maintain documentation (procedure manuals, process documents, etc.).
  • Maintain close relations with assigned agents and keep them updated on offers and fee structure changes.
  • Sending promotional flyers and information to agents; monitor agent performance and follow up enrollments as needed.
  • Correspondence with onshore and overseas agents on ongoing issues.

Skills and Competencies:

  • Strong communication and interpersonal skills.
  • Customer service orientation with a student-first approach.
  • Ability to handle sensitive and confidential information.
  • Organizational and multitasking skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint) and student management systems like FileMaker.
  • Problem-solving ability and cultural sensitivity, especially with international students.

Qualifications:

  • Preferably Bachelor's degree in Education, Psychology, Business Administration, or related field.
  • Prior experience in student counselling, admissions, or customer service (preferred).
  • Fluency in English (additional languages are an advantage, e.g., Chinese, Korean, etc.).
Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Education and Training
  • Industries: Higher Education

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