Technical Support Professional

3 days ago


Adelaide, South Australia E-Solutions Full time

About the Role

This Desktop Support Engineer position at E-Solutions offers an exciting opportunity to work with a dynamic team providing technical support for desktop and laptop users, printers, and other devices.

Main Responsibilities

  1. Configure and troubleshoot issues related to Operating System and Office Applications.
  2. Provide remote technical support to users, including resolving hardware and software issues via phone and email.
  3. Collaborate with senior users to gather requirements and resolve complex technical issues.
  4. Analyze and resolve issues using extensive diagnostic information gathering, troubleshooting, problem analysis, and resolution techniques.

Essential Skills

  • Experience in end-user desktop support or computer operations environment.
  • Familiarity with Microsoft products, MAC OS, iOS, and networking fundamentals.
  • Proficiency in SAP Business One and ticketing tools like Fresh Service.


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