Member Services Officer

4 weeks ago

Perth, Western Australia Capricorn Full time

Who are we?

Capricorn is a member-based financial services organisation which exists to improve the lives of over 28,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

A great place to work

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

  • Provide a diverse and inclusive workplace – because we know how important it is for everyone to be treated fairly and with respect.
  • Give you flexibility – it's important to recognise we are all unique and need to create work life balance.
  • Offer paid parental leave – that supports both parent's leave and their transition back to work.
  • Create a fun environment – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
  • Work perks – that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

The role

The Member Services Officer is responsible for providing excellence in Member service by ensuring the appropriate resolution of queries on first contact for Member Trade accounts, products and services.

Some of your key responsibilities will include

  • Answer inbound and make outbound calls to provide first call resolution
  • Return Member voicemails
  • Action and respond to portal calls and emails
  • Support for staff and members in MyCap
  • Liaise with internal and external stakeholders
  • Managing complaints and feedback provided by members and suppliers

What will you bring?

  • 1 years' experience within a Customer Service oriented role
  • Intermediate skills in the use of Microsoft Office Software Suite
  • Strong communication skills both written and verbal

The next steps

If you think you are the right person for this role and you believe in a Member first culture, then please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later.

For further information, support with your application and detail on Capricorn, please visit our website at www.capricorn.coop/careers

#J-18808-Ljbffr

  • Member Services Officer

    2 weeks ago

    Perth, Western Australia United Workers Union Full time

    MEMBER SERVICES OFFICERUNITED WORKERS' UNIONThe United Workers Union seeks a highly motivated individual to work in our Member Services Team in Sydney or Perth in a fixed-term 6-month role.The role of the Membership Services Team is to deliver exceptional day-to-day services to United Workers Union members and to provide high-quality and consistent data...

  • Member Services Officer

    2 weeks ago

    Perth, Western Australia Capricorn Full time

    OverviewCapricorn is a member-based financial services organisation which exists to improve the lives of over 28,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and...

  • Member Services Officer

    2 weeks ago

    Perth, Western Australia Capricorn Full time

    OverviewCapricorn is a member-based financial services organisation which exists to improve the lives of over 28,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and...

  • Member Service Officer

    3 weeks ago

    Perth, Western Australia Capricorn Full time

    Join to apply for the Member Service Officer - Risk role at Capricorn4 weeks ago Be among the first 25 applicantsJoin to apply for the Member Service Officer - Risk role at CapricornA Little About UsWe're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to...

  • Member Services Officer

    6 days ago

    Perth, Western Australia Teachers Mutual Bank Limited Full time $60,000 - $90,000 per year

    About the RoleWe're looking for a Member Service Officer to join our WA branch and deliver exceptional service to our members. You'll be the first point of contact—advocating for our products, ensuring compliance, and identifying risks with confidence.This role requires strong communication and listening skills to accurately action member requests. You'll...

  • Member Services Officer

    2 weeks ago

    Perth, Western Australia United Workers Union Full time

    UNITED WORKERS' UNIONThe United Workers Union is seeking a highly motivated individual to work in our Member Services Team in Sydney or Perth in a fixed term 12-month role.The role of the Membership Services Team is to deliver exceptional day to day services to United Workers Union members and to provide high quality and consistent data entry.ABOUT UNITED...

  • Member Service Officer

    2 weeks ago

    Perth, Western Australia Capricorn Full time

    Who are we?Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards...

  • Member Service Officer

    2 weeks ago

    Perth, Western Australia Capricorn Full time

    **A great place to work**When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.We are purpose-led and are committed to empowering our community to thrive. Our community includes...

  • Member Services Officer Wa

    2 weeks ago

    Perth, Western Australia United Workers Union Full time

    MEMBER SERVICES OFFICERUNITED WORKERS' UNIONThe United Workers Union seeks a highly motivated individual to work in our Member Services Team in Perth in a fixed-term 12-month role commencing January, 2025.The role of the Membership Services Team is to deliver exceptional day-to-day services to United Workers Union members and to provide high-quality and...

  • Member Service Officer

    3 weeks ago

    Perth, Western Australia Buscojobs Full time

    Overview We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop.Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to...