Motor Claims Consultant

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

• Grow with GB Industry leader in providing career development opportunities
• Flexible and hybrid working arrangements including Work from Home
• Something for everyone - range of employee benefits, discounts and wellbeing programs

About the Role

As a Motor Claims Consultant, you'll provide a cost effective, professional and customer focused general insurance claims service relating to the processing of Motor Claims. You will play a key role in providing the highest level of customer service and claims advice to Commonwealth Government Agencies in the management of motor vehicle claims for the Comcover portfolio.

In this role, you will be responsible for:

• Undertaking end to end claims management of an interesting and unique portfolio of Motor Vehicle claims for an established client contract
• Raising payments and settle claims with client service instructions, company guidelines and delegated authority
• Resolving complaints in accordance with company guidelines
• Finding opportunities for process improvement and recognise potential fraud/recovery indicators for claims where applicable
• Ensuring attention to detail with data integrity which directly correlates to GB's fee invoicing and the reconciliation of client bank accounts
• Complying with the Legal Services Directions and in particular the obligations on the Commonwealth to act as a Model Litigant, The General Insurance Code of Practice, Public Governance, Performance and Accountability Act, and other relevant legislation

We're looking for:

• Australian Citizenship (Successful candidate must undergo Commonwealth Security Clearance requiring Australian Citizenship)
• Motor claims handling or general claims management experience
• Passion and drive to take ownership of your own portfolio of claims
• Outstanding attention to detail, organisational and time management skills
• Excellent interpersonal, spoken and written communication skills

What we can offer you:

• In team capability experts and a tailored training program to set you up for success
• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave and Reproductive Leave
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Opportunities for ongoing education and development
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more
• Birthday leave day and company-wide celebrations to reward your hard work and dedication

To apply

If this sounds like the job for you, then we want to hear from you today

Click on Apply for this Job.

To be considered for this opportunity you must be an Australian Citizen when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

We're looking for:

• Australian Citizenship (Successful candidate must undergo Commonwealth Security Clearance requiring Australian Citizenship)
• Motor claims handling or general claims management experience
• Passion and drive to take ownership of your own portfolio of claims
• Outstanding attention to detail, organisational and time management skills
• Excellent interpersonal, spoken and written communication skills

What we can offer you:

• In team capability experts and a tailored training program to set you up for success
• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave and Reproductive Leave
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Opportunities for ongoing education and development
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more
• Birthday leave day and company-wide celebrations to reward your hard work and dedication

To apply

If this sounds like the job for you, then we want to hear from you today

Click on Apply for this Job.

To be considered for this opportunity you must be an Australian Citizen when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

In this role, you will be responsible for:

• Undertaking end to end claims management of an interesting and unique portfolio of Motor Vehicle claims for an established client contract
• Raising payments and settle claims with client service instructions, company guidelines and delegated authority
• Resolving complaints in accordance with company guidelines
• Finding opportunities for process improvement and recognise potential fraud/recovery indicators for claims where applicable
• Ensuring attention to detail with data integrity which directly correlates to GB's fee invoicing and the reconciliation of client bank accounts
• Complying with the Legal Services Directions and in particular the obligations on the Commonwealth to act as a Model Litigant, The General Insurance Code of Practice, Public Governance, Performance and Accountability Act, and other relevant legislation