Officer - Customer Relations

Officer – Customer Relations

With one of our team proceeding on retirement, we have a rare opportunity to join the team in our RetireAustralia Contact Centre.

• Previous Contact Centre experience essential - Inbound and Outbound calls
• Working on a rotating roster across the hours of 8am to 5pm Monday to Friday
• Preferred location is Brisbane, but we will consider applications from other states where we operate – NSW and SA
• Fully remote position with occasional attendance at Brisbane office or RA villages for training and coaching

About the role

Reporting to the Contact Centre Team Leader, you will work closely with our Sales Managers, Sales Consultants, Marketing Team, and Village Managers. Your responsibilities include:

• Providing a warm, caring, and valuable experience for enquiring customers
• Providing advice, answering questions, and actively promoting the RetireAustralia values in all customer correspondence, written and verbal
• Improving the conversion of enquiry to sales appointment through quality service
• Assisting the marketing and sales teams with booking promotional events at villages
• Working closely with the broader business to ensure your company, village, and development knowledge is up to date

About you

To be successful in this role, you will have:

• Minimum of 2 years of experience in a contact centre environment
• Demonstrated understanding of the retirement and care sector is preferred
• Ability to develop strong working relationships and resolve client complaints
• Understanding of marketing segments and ability to apply this knowledge to lead nurturing
• Strong working knowledge of Salesforce is highly regarded
• Highly developed visual, verbal, and written communication skills
• Experience with word processing, spreadsheets, database applications, and basic financial systems
• Integrity, discretion, and tact with confidential information
• Ability to work independently and with limited supervision
• Ability to work in a fast-paced environment while remaining flexible and responsive to change
• Strong attention to detail and accuracy

Our benefits

• The wellbeing of all RetireAustralia team members is our priority, with initiatives such as safety training, wellness challenges, mental health programs, and a free annual flu vaccination.
• We have a dedicated learning and development team recognized for their training programs, supporting team members' personal and professional growth.
• RetireAustralia offers a free, confidential Employee Assistance Program for employees and their families for work-related and personal issues.

Who we are

RetireAustralia is a leading private owner, operator, and developer of retirement villages, focused on creating thriving communities where older Australians live the life they choose in their own homes.

Our villages across NSW, Queensland, and South Australia are revolutionizing retirement living through our continuum of care model and diverse accommodation options, including independent living, home care services, and on-site higher acuity care facilities. We are expanding existing communities and developing new purpose-built communities in high-demand areas.

With customers at the center, a positive culture, and an ambitious growth strategy in a rapidly expanding sector, RetireAustralia is an employer of choice for individuals seeking to make a difference.

If you are looking to develop a long-term career and contribute to the success of RetireAustralia and our residents' satisfaction, please apply now.

As part of the application process, you will need to provide personal information, and our privacy policy is available on our website. You will also need to provide proof of right to work in Australia, participate in medical testing, and verification of identification and qualifications.

This is a remote position.