Head of Legal Technology and Client Solutions

Allens Sydney, New South Wales, Australia

In line with our ambitious digital transformation and growth strategy, an exciting opportunity has arisen for a Head of Legal Technology and Client Solutions to join our Innovation & Digital Solutions (IDS) team in Sydney or Melbourne. Allens IDS team is our NewLaw offering and an industry leader in technology-enabled legal service delivery. We partner with our clients to solve their legal challenges, enhance their legal functions and demonstrate value to their business. We leverage deep expertise in AI, automation, digital transformation, legal operations, managed services and flexible resourcing to provide our clients with high quality, high value integrated services. You will be joining one of the largest and most advanced legal technology teams in Australia, recognised as Australia and New Zealand's Most Innovative Companies by The Australian Financial Review for six consecutive years.

As the Head of Legal Technology and Client Solutions, you will play a key role in developing and delivering our digital transformation and AI strategies, working with internal business teams, lawyers, Partners, clients, technology vendors and the broader market. You will also lead a range of strategic initiatives for the group including the development of new services, exploration and implementation of emerging technologies (R&D) and team leadership and learning initiatives. In this highly strategic and client facing role you will be primarily focused on:

• Leading the development and delivery of the firm\'s legal operations services, working with clients to improve the efficiency and operational effectiveness of their legal functions.
• Shaping and executing the firm\'s AI strategy and roadmap, including engaging with clients and the broader market; the role is positioned as a key AI thought leader at Allens.
• Enhancing the market profile and positioning of our innovation and legal technology services through thought leadership publications, conference presentations, and collaboration with industry bodies on AI and innovation in legal service delivery.
• Overseeing the delivery of eDiscovery and regulatory services (alongside the leadership team) and our managed data services offering, including co-leading a large team of managers and legal technology consultants.
• Identifying and leading business development opportunities, contributing to winning work through client pitches, proposals and pursuing opportunities.
• Providing emerging technology advisory services to clients, focusing on how they can leverage AI to drive efficiency and greater value across their legal functions.
• Developing and leading strategic growth initiatives and new IDS service offerings.

About You You will have:

• A strong background in professional services, legal operations and/or eDiscovery is essential. Qualifications in Law, IT, AI, Data Science or Software Engineering are highly desirable.
• Significant experience, ideally within a law firm, professional services firm or corporate legal department.
• Excellent written and verbal communication and client consulting skills, with demonstrated ability to develop trusted client relationships (e.g., with General Counsel and Legal Operations leaders). Exceptional presentation skills are essential.
• Demonstrated ability to influence and manage diverse stakeholders, including clients, lawyers, Partners, technology vendors and leaders across industry bodies.
• Recognised in the industry as a thought leader and subject matter expert in innovative legal service delivery.
• Excellent people leadership skills, with proven experience in managing and collaborating with multi-disciplinary teams.
• Deep technical and consulting expertise in legal operations optimisation, eDiscovery and/or legal practice transformation. Desirable experience with tools such as Harvey, Legora, CoCounsel, Relativity, Reveal, Nuix, Microsoft PowerPlatform (including PowerBI, PowerAutomate and PowerApps).
• Strong knowledge of relevant court rules, practice directions and industry best practice regarding the use of AI and technology in delivering legal services.
• A commercial mindset with the ability to identify and pursue market opportunities and deliver high value, technology-enabled solutions for clients.
• Excellent understanding of the legal market and legal technology landscape.

Your development In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we can support secondments worldwide.

Our perks Our benefits include:

• Financial: market competitive fixed remuneration; incentive plan that recognises individual and team performance, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.
• Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families.
• Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments; equipment to support working from home. Flexible working (60% in the office) is how we work, and we would be happy to discuss what arrangements would work best for you.
• Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy – 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.
• Recognition: team-based recognition including social activities and contribution-based recognition activities, and annual Allens Values Awards to nominate and recognise contributions of our people.

Allens is also proud to invest in our communities through work on reconciliation, the environment, and other social justice issues, as well as workplace giving and volunteering programs.

How to apply? We\'d love to hear from you, so please click "apply now". If you would like to find out more, please visit "This is Allens" or listen to our podcast Allens Confidential to hear real stories from real people about life at Allens. For a confidential discussion, please phone Thomas Wigglesworth, Senior Talent Acquisition Manager, on +61 449 539 834.

At Allens, our culture is made up of unique backgrounds and life experiences. We celebrate differences across gender and gender identity, sexual orientation, age, ability, cultural backgrounds, First Nations communities, and family and caring arrangements. If you require adjustments to fully participate in our application process, please contact careers@allens.com.au. We encourage applicants from all backgrounds; if your past experience doesn\'t align, please express your interest by emailing us at careers@allens.com.au. The right role for you might be just around the corner