Customer Support Agent

Direct message the job poster from Detector Inspector

At Detector Inspector, our purpose is safer homes—and we're passionate about the work we do. Since 2005, our founders have driven our mission to make homes safer for tenants and simplify compliance for property managers. Today, we deliver over 500,000 smoke alarm, gas, and electrical safety checks each year across Australia, supported by our 500+ field services team entering 2,500 homes daily. Our world-class, tech-enabled platform is miles ahead of the competition, making compliance smarter, faster, and easier for agencies.

Why You'll Love Working Here

Working at Detector Inspector means joining a team that supports one another, tackles challenges head-on, and commits to learning and growth—together. We bring energy and solutions to every conversation, all in pursuit of our mission to make every home in Australia safer.

Our organisational culture is the cornerstone of our identity, emphasising values such as safety, customer-centricity, our people make the difference and opportunities for all. These values guide us every day.

About the role

Reporting to the Help@DI Team Leader, the purpose of your role is to provide support and assistance to property managers and landlords by problem-solving and providing solutions via phone, email, and online chat.

Day-to-day some of your core tasks will include:

• Answering inbound calls and customer queries.
• Problem-solving and proactively providing solutions to client and service issues.
• Provide exceptional customer service via email, phone, and online chat to our clients in the real estate industry.
• Utilise Zendesk as a main form of communication and logging service tickets.

What you'll bring to the role

We are looking for somebody with amazing people skills with an energetic personality to match. Someone highly motivated and able to learn new systems with ease will be most suited to this role, as a growing company our services and systems can change so adaptability is a must. Excellent written and verbal communication skills are crucial to be successful in the role.

• A great team culture - Work within the fun, supportive, and friendly team environment. Our team culture is second-to-none, with regular social events, dog visits, office trivia, and theme Fridays.
• Kick-start your career with us - In this entry-level position, we will provide you with all the training, and we offer ongoing support and guidance. Attitude is more important than experience
• Huge opportunity for career progression - as the fastest growing property compliance company in Australia, we provide excellent opportunities for professional development and career progression.
• Job security - we're an essential service with on-going (and growing) demand for our business
• We reward you - guaranteed salary review at your first 12 months

To find out more about us: visit www.detectorinspector.com.au

How to apply

At Detector Inspector we believe in opportunities for all and we're passionate about creating an inclusive workplace that represents our community. We encourage applications from candidates of all backgrounds who share our workplace values.

If you're interested in this role, click "apply now"

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesPublic Safety

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