Sales Administrator

4 weeks ago

Brisbane, Queensland, Australia Lucy Electric Full time

Join to apply for the Sales Administrator role at Lucy Electric

Job Purpose: To support the Lucy Electric Australasia regional growth strategy by servicing new and existing Sales Accounts and completing all required business administrative tasks.

Overview

The role plays a key part in supporting managers and team members, enabling them to focus on their primary responsibilities while ensuring day-to-day operations run seamlessly. The role reports directly to the Sales Director – Australasia.

Job Details
  • Internal Job Title: Sales Administrator
  • Business: Lucy Electric Australasia
  • Location: Brisbane, Australia
  • Job Reference No: 3751
Key Accountabilities
  • Primary:
    • Proposal Set-Up: Entry into CRM and setting up appropriate filing systems
    • End to End Order Processing: Handling sales orders, internal factory purchase orders, and issuing sales invoices to Back-up Finance Team
    • Logistics: Verify shipping documents and coordinate with internal logistics teams and customers
    • Track Customer Complaints: Work closely with Service Team
    • Service Warranty: Register in D365 monthly
    • Record Keeping: Maintain accurate customer records and sales data
    • Customer Support: Answer inquiries, provide after-sales support, and resolve issues
    • Communication: Coordinate with sales teams, other Lucy Electric departments, and customers
  • Secondary:
    • Inventory Management: Coordinate with vendors and service providers for office maintenance, supplies, and repairs
    • Support Health & Safety: Fire Warden, First Aid, H&S training, LIMS/Audit Report, monitoring HIT Tickets
    • Sustainability: CSR activities, emissions reporting, and coordinating with UK Team
    • Travel Arrangements and event planning
    • Coordinate trade show logistics
    • Provide general administrative support to managers and team members
    • Identify and undertake other duties to improve internal procedures and customer service
    • Comply with company policies and maintain confidentiality
Qualifications, Experience & Skills
  • Familiarity with CRM Systems, preferably Microsoft D365 or similar
  • Familiarity with ERP Systems, preferably Oracle or similar
  • Excellent MS Office skills
  • Excellent reporting and documentation skills
  • Knowledge of local and international logistics processes
  • Knowledge of sales processes and how sales operations work
  • Office Administration experience
  • 3+ years within a similar role preferred
Behavioural Competencies
  • Strong prioritisation, organisational and time management skills
  • Excellent written and verbal communication
  • Attention to detail
  • Customer service skills and problem-solving abilities
About Us

Lucy Group Ltd is the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. The Group's businesses help to advance the transition to a carbon-free world with infrastructure that enables renewable energy, electric vehicles, smart city management and sustainable living. Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with remote operation and monitoring.

Lucy Electric is an international leader in energy solutions, providing high-performance switchgear for utility, industrial and commercial applications. Key products include Ring Main Units and package substations.

Application

Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today


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