National Customer Service Manager

4 weeks ago

Melbourne, Victoria, Australia TwoScots Recruitment Full time

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This range is provided by TwoScots Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $140,000.00/yr

Direct message the job poster from TwoScots Recruitment

Principal Recruitment Consultant @ TwoScots

About the Role

We're looking for an experienced National Customer Service Manager to lead and elevate the Customer Success function within a growing freight forwarding business. Based in Melbourne with regular travel to Brisbane, you will work closely with key account managers, influence change, and own the Customer Success division across Australia.

  • $130K–$140K + Super + Bonus/Commission
  • 6 monthly performance review cycle
  • National leadership opportunity in a global company
  • Career development within a Tier 2 multinational

Key Responsibilities

  • Lead, develop, and support a national Customer Success team across Australia
  • Own the end-to-end customer experience and drive continuous improvement across service delivery
  • Establish and monitor KPIs, implement performance management, and standardise service levels
  • Collaborate with Key Account Managers on customer-facing projects and initiatives
  • Conduct regular one to ones and weekly reporting
  • Drive customer engagement through site visits and strategic conversations
  • Support operational transition initiatives

Key Skills

  • Proven experience leading high performing Customer Service or Customer Experience teams
  • Strong background in freight forwarding, logistics, or supply chain preferred
  • Ability to influence and drive change across multi-site teams
  • Strong interpersonal skills with the ability to engage directly with clients and internal stakeholders
  • Resilience and accountability in a fast paced, evolving business environment
  • Excellent organisational and communication skills
  • Experience with CargoWise

How to Apply

If you are a results-driven customer success leader ready to take on a national role in a high-growth logistics business, we'd love to hear from you. For a confidential discussion, please APPLY NOW

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service and Management
  • IndustriesTransportation, Logistics, Supply Chain and Storage

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