Account Development Representative

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Talent Acquisition Partner at Ezra Coaching

Job Role: Account Development Representative

Location: Sydney, Australia- Hybrid 3 days a week

Who we are

Imagine what even the world's most exceptional organizations could achieve if all their employees were coached to be their absolute best.

At EZRA, we're on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.

The Role

We're looking for an Account Development Representative to drive growth and enhance client relationships at Ezra. You'll be identifying new sales opportunities within our existing client base, building strong relationships, and ensuring smooth program implementation. This is a great opportunity to expand your BD skills and dive into account management.

Key Responsibilities:

• Client Expansion: Proactively identify and pursue opportunities to expand services within existing client accounts, focusing on cross-selling and upselling.
• Relationship Building: Cultivate strong relationships with key stakeholders to understand their evolving needs and position Ezra's solutions effectively.
• Pipeline Management: Maintain a robust pipeline by leveraging CRM tools, conducting outreach, and following up on marketing campaigns.
• Market Research: Stay informed about industry trends and client activities to identify potential areas for growth.
• Collaboration: Work closely with Sales and Marketing teams to align strategies and achieve sales targets.

Customer Success (40%):

• Program Implementation: Assist in the administrative aspects of program launches, including data collection, scheduling, and coordination with internal teams.
• Client Support: Serve as a point of contact for clients during the implementation phase, addressing queries and ensuring a smooth onboarding experience.
• Reporting: Generate and distribute standard reports to clients, highlighting program usage and outcomes.
• Documentation: Maintain accurate records of client interactions, feedback, and program details in CRM systems.
• Process Improvement: Identify opportunities to streamline administrative processes and enhance client satisfaction.

About You:

• Experience: 1+ years in a sales development or customer success role, preferably within a B2B environment.
• Skills: Strong communication, organizational, and interpersonal skills. Proficiency in CRM tools like Salesforce.
• Mindset: Goal-oriented, proactive, and adaptable, with a passion for client engagement and growth.

What we offer

• Your own world class coach
• Friends and family coaching
• 2 weeks work from anywhere
• Charity days
• Learning and Development Budget
• Weekly wellbeing hour
• Regional benefits package

#LI-Hybrid

We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesProfessional Training and Coaching

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