Learning Response Lead

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Learning Response Lead

The closing date is 14 August 2025

The Learning Response Leadis responsible for working both autonomously and with the Corporate Patient Safety Team and Divisional Quality Governance Teams to lead a high-quality investigation process.

The postholder will work with Specialty, Divisional and Corporate representatives to identify learning from incidents and investigations. This learning will be used to inform changes in processes and practice with the aim of preventing or reducing the likelihood of reoccurrence of similar incidents, or to improve the overall safety and quality of care provided.

The Learning Response Lead contributes to the delivery of outstanding patient care by engaging at all levels of the organisation to provide assurance, through measurement and monitoring that quality standards are being achieved. The post holder will be expected to investigate and act when substandard performance is identified escalating to the senior team where necessary.

The Learning Response Lead will provide Trust-wide oversight, assuring quality and effectiveness of all types of investigations as part of the Trust's annually agreed Patient Safety Incident Response Plan (PSIRP) as required within the Patient Safety Incident Response Framework (PSIRF). The Learning Response Lead is responsible for the production of excellent investigation reports

Main duties of the job

The Learning Response Lead will work with investigating officers to assist them and guide to undertake robust investigations by working with a range of internal and external stakeholders; to investigate, analyse, using recognised tools encompassing principles of human factors and ergonomics, systems engineering, psychology, and investigation best practice. A high level of sensitive engagement with patients, families, staff, and others affected by incidents is expected of this role.

The outcome will be the identification of systems learning from a patient safety incident that will then guide sustainable risk reduction and service improvement, ensuring that a just and learning culture and human factors principles are maintained.

Produce high-quality annual patient safety reports, capturing key achievements and outlining service improvement plans aligned with the Trust's strategic objectives and national patient safety standards.

The post holder will prepare and present regular reports (monthly, quarterly) to the PSIRF Group, Learning from Deaths Group (LfD) ensuring effective assurance and escalation of key themes, risks, and learning from patient safety events.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Job responsibilities

Please ensure you refer to the attached job description where you will find full details of the role and responsibilities, doing so will assist you in completing your application.

Person SpecificationEducation Qualifications and Training

• Educated to Masters level OR equivalent level of experience of working at a senior level in specialist area (e.g., healthcare, patient safety, human factors, incident investigation, industrial safety management)
• Evidence of continuing professional development.
• Extensive experience of working within an NHS patient safety or safety management/ improvement environment
• Training in patient safety incident investigation, clinical risk management or relevant field (e.g. Healthcare Safety Investigation Branch Level 2/3 patient safety investigation training or equivalent).
• Patient Safety Syllabus levels 1&2
• Recent systems-based Patient Safety Investigation Training

Key Skills, Knowledge and Aptitude

• Extensive knowledge of a range of evidence-based safety investigation framework and tools and experience of their application in practice.
• Ability to conduct effective safety investigations that meet the patient safety incident response standards set out in the national Patient Safety Incident Response Framework for England.
• Ability to effectively analyse, interpret and synthesise complex information, distilling key messages and themes and presenting issues and options to senior audiences.
• Ability to produce logical, well written, clear, high-quality investigation reports suitable for consumption by a range of audiences, including patients and families
• Ability to establish credibility and maintain effective working relationships with multidisciplinary colleagues
• High level of presentational skills
• Demonstrable understanding of the NHS regulatory and compliance frameworks under which NHS Trusts operate
• Knowledge of the key components of quality governance.

Experience

• Extensive experience in undertaking high quality systems-based safety investigations.
• Experience working with multidisciplinary teams at senior level.
• Working experience of Ulysses.
• Excellent knowledge of Governance and quality matters

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North East Ambulance Service NHS Foundation Trust

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