RTO Compliance Support Officer

1 week ago Be among the first 25 applicants

• Reporting directly to the Head of Learning Design and Development
• Hybrid working options - Sydney offices (close to public transport)
  
  
  • Permanent Full Time Opportunity
  • Reporting directly to the Head of Learning Design and Development
  • Hybrid working options - Sydney offices (close to public transport)
    
    
  Lifeline Australia is a registered charity and company limited by guarantee, establish to support the development of national suicide prevention services and Lifeline centres throughout Australia.
  
  Lifeline Australia Ltd (LLA) is located in Sydney, with small teams of dedicated staff employed to lead funding and corporate relations activities, and to provide the design, technical infrastructure and governance services across Lifeline's member network.
  
  LLA recently embarked on an exciting transformation journey, guided by an ambitious strategic plan. The 2024-2027 Strategic Plan will see enhancements across services, technology and workforce to bring about better outcomes and a more accessible and flexible support system for help-seekers.
  
  About The Role
  
  Lifeline is seeking a Compliance Support Officer to support and monitor third-party training partners delivering nationally recognised training on behalf of our RTO.
  
  In this role, you'll play a key part in safeguarding our RTO's registration and reputation by ensuring partners meet all regulatory and contractual obligations. You'll coordinate and monitor compliance activities, help to maintain standards, and support consistent, high-quality training across all partner sites.
  
  Key Responsibilities
  • Compliance monitoring - Support the implementation of the compliance monitoring framework across third-party training partners. Conduct scheduled audits and checks to ensure adherence to ASQA Standards and contractual obligations. Maintain compliance registers, assist with investigations, and coordinate corrective actions to protect RTO registration and uphold delivery standards.
  • Compliance administration - Manage records of trainer and assessor qualifications, professional development, and industry currency. Ensure documentation of third party arrangements are complete, current, and aligned with regulatory requirements.
  • Risk monitoring and mitigation - Assist in conducting risk assessments and tracking mitigation strategies for third-party providers. Monitor external indicators and contribute to early warning systems to identify and address potential compliance risks.
  • Reporting and continuous improvement - Support the preparation of compliance reports, regulatory submissions, and briefing materials. Maintain awareness of regulatory changes and contribute to ongoing improvement of compliance processes and partner performance.
    
    
  About You
  • Minimum 3 years' experience in RTO or the education sector, ideally within vocational education and training (VET)
  • Tertiary qualification in Business, Education, or a related field, or equivalent experience (desired)
  • Strong understanding of compliance principles, regulatory frameworks, and ASQA Standards for RTOs, particularly in relation to third-party arrangements
  • Experience in documentation management, stakeholder engagement, and administrative coordination
  • Familiarity with monitoring, reporting, and risk management processes
  • Excellent communication, analytical, and organisational skills, with the ability to manage multiple priorities
  • Additional qualifications such as a Diploma in Quality, Compliance, or Business Administration, Certificate IV in Training and Assessment (TAE40116), or experience in partner coordination (desirable)
    
    
  Employee Benefits
  • Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging.
  • Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module.
  • Employee Assistance Program – access to free counselling sessions for you and your family.
    
    
  How To Apply
  
  Click on the "Apply Now" button and submit:
  • Your resume
  • A cover letter addressing the requirements of the role
  • Answer all application questions
    
    
  Next steps?
  
  If you successfully advance to the next stage of the recruitment process, you will be contacted. Please ensure that your application is complete, including responses to all screening questions, as we are unable to contact incomplete applications.
  
  At Lifeline Australia we believe that diversity is strength and are proud to be an equal employment opportunity workplace. Please let us know if you require any reasonable adjustments as part of the recruitment process.Seniority level
  • Seniority levelAssociate
  Employment type
  • Employment typeFull-time
  Job function
  • Job functionOther
  • IndustriesMental Health Care

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