Customer Service and Swim School Manager

2 weeks ago

Gold Coast, Queensland, Australia City Venue Management Full time
  • Work with a passionate team in a collaborative, community-focused environment
  • Ongoing training and professional development opportunities
  • Free pool access, discounted swim lessons, fitness passport + more

Why Join Us

Be part of Rackley Swimming Parkwood, a valued community facility within the City Venue Management network. With a culture built on service excellence, operational quality and long term community impact, you will step into a leadership role where you can make a difference in both customer satisfaction and team success. We will teach you the swim school operations, so you do not need prior industry experience.

The Role

  • Lead and develop a friendly and skilled team to deliver excellent customer service and high quality swim instruction from infants through to squad levels
  • Oversee daily operations including budgets, reporting and ensuring a safe, clean and welcoming environment
  • Increase enrolments through proactive community engagement and relationship building
  • Ensure compliance with safety protocols, child protection requirements and pool operations. Full training will be provided
  • Be the face of the swim school, building trust and loyalty with families and the local community

What You'll Bring

We are looking for people who have experience in customer service leadership roles such as:

  • Customer Service, Retail Manager, or Team Leader
  • Operations Supervisor in recreation, hospitality or education
  • Training or program lead in a customer focused environment

If you have strong leadership skills, excellent organisation and a people first mindset, you will be successful in this role. Please note the successful applicant will need to be available at least one day at the weekend.

Qualifications

All CVM employees must hold a valid Paid Blue Card. You will also need to be willing to obtain, at your own cost, the following qualifications. We can assist with booking and offer a staff discount:

  • Swim Teacher and Water Safety qualification
  • First Aid, CPR and Pool Lifeguard Certifications
  • Pool Plant Operator certification

The Perks

  • Join a high impact swim school that is loved by locals and offers real growth potential
  • Career pathways and leadership development opportunities across more than 40 aquatic and leisure sites within CVM
  • Generous perks including Fitness Passport, 50% off Learn to Swim Lessons and 20% off qualifications through AMPD Academy
  • A supportive workplace focused on safety, quality and community values

How to Apply

If you are passionate about delivering great service and want to develop your career in a supportive environment, apply now with your resume and cover letter. We welcome applicants from all industries and will provide full swim school training.

Our Commitment to Safety

Child safety is paramount at CVM. We're unwavering in our commitment to the health, safety, and well-being of every person who visits our facilities. We maintain a safe and comfortable learning environment, adhering strictly to all relevant policies and procedures. Our proactive and preventative approach includes regular and extensive training and development, informed by our core values and our partnership with Child Safeguard, the leading independent child protection experts in our industry.

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