Senior Account Services Officer

A Little About Us

We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top. Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help.

Role Purpose

Join a team committed to delivering outstanding member service. As Senior Collection Officer, you'll play a key role in managing overdue accounts, ensuring timely payments, and supporting the Team Leader in driving operational excellence and team development.

About You

Proven experience in credit control or collections, ideally in a senior or supervisory role.

• Strong negotiation, communication, and conflict resolution skills.
• Ability to interpret financial data and make informed decisions.
• High attention to detail and excellent organizational skills.
• Proficiency in collection systems and Microsoft Office Suite.
• Resilient under pressure, with a calm and professional approach.
• Knowledge of relevant laws and regulations (e.g., debt recovery, privacy and credit).

Key Responsibilities

• Lead and support the collections team to achieve monthly targets and KPIs.
• Manage high-value and complex accounts, ensuring timely resolution of outstanding debts.
• Execute collection strategies and process improvements.
• Monitor aging reports and proactively follow up on overdue accounts.
• Liaise with internal departments and external stakeholders to resolve disputes.
• Prepare regular reports on collection performance and risk exposure.
• Ensure compliance with relevant legislation, company policies, and ethical standards.
• Mentor junior staff and contribute to training and development initiatives.

Experience

• Minimum 3 years in a similar role
• Experience in leadership (preferred)

A little on life at Capricorn

Joining our community is about more than just a job, so here's what's in it for you:

• Work flexibility – We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.
• Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.
• Paid parental leave – during life's most important times, we support parents' leave (for both parents) and their transition back to work.
• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more
• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started

Sound like you'd be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers

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