Sales Sales Support Specialist

As a Sales Support Specialist, your role is to provide first-line internal sales support to DLL's extensive vendor, broker, dealer, and direct channels. Support the sales process from application to booking in line with supporting procedures and vendor/partner agreements. Assist the front-line sales teams in meeting and exceeding new business volume targets by optimizing performance with existing vendor/broker partners and dealers. Ensure all transactions are processed up to settlements in a timely and accurate manner.

The role is a vital extension of the front-line sales team and reports to the Sales Support Manager.

Find out more here about how you can unleash your full potential at DLL.Day-to-day responsibilities

• Support the sales process from application to settlement, aiming to meet and achieve new business targets.
• Serve as the primary source of information and support for sales queries such as quotes, credit applications, credit approvals, letters of offer, documentation, and settlement preparation and execution.
• Provide exceptional customer service to all stakeholders, internal and external, ensuring requests are completed timely and accurately.
• Proactively manage pipeline and follow-up on pending deals.
• Prepare customer contracts and related documents, liaising with DLL Risk, Legal, Finance, and Asset Management teams as needed.
• Coordinate approval conditions for settlement and communicate with customers, vendors/brokers, and sales teams about pending deals, involving DLL Legal, Risk, Finance, and Asset Management when necessary.
• Collaborate effectively within the team, undertake cross-training, monitor workload and turnaround times, and communicate regularly with the Sales Support Manager to manage workflow and ensure compliance with service levels.
• Serve as the first line of AML compliance—structure customer setup, handle alerts, liaise with AML and compliance teams, and adhere to CAMS requirements.
• Strictly follow company policies and complete all required training and follow-up actions.
• Champion process improvements and automation to enhance efficiency, accuracy, and customer service.
• Ensure lease and loan security documentation is accurately completed and compliant with credit requirements.
• Confirm proper security registration to ensure transactions are properly executed, enforceable, and binding.

All members enjoy

• Two days annually volunteering for a local charity.
• Health and Wellness programs including healthy food, health checks, and activities.
• Flexible working hours with options for remote work.
• Additional benefits overview available via provided link.

We not only meet today's customer expectations but also anticipate future market needs.

Your Profile

• Proven experience in finance operations or similar roles.
• Good understanding of documentation, equipment finance products, credit risks, and compliance policies.
• Ability to review and analyze information, ensuring accuracy and compliance.
• Strong attention to detail and high accuracy levels.
• Understanding of credit risk.
• Team player with initiative, energy, and enthusiasm.
• High integrity and motivation to exceed expectations.
• Ability to multitask, prioritize, and work independently with minimal supervision.
• Flexible to meet changing business needs and work under time constraints.
• Proficient in MS Word, Excel, and Outlook.

DLL's wellbeing initiatives focus on connecting, health, financial education, and lifestyle balance—because our members' wellbeing matters.

Our four wellbeing categories

• Connection – Building meaningful relationships
• Health – Managing mental, emotional, and physical health
• Finance – Learning opportunities for financial health
• Lifestyle – Balancing work and life priorities

These focus areas reflect what truly matters to our members and DLL's commitment to their wellbeing.

Settling in

At DLL, we celebrate diversity—different backgrounds, cultures, beliefs, and interests—and share one goal: being members of DLL. Our culture emphasizes collaboration, less hierarchy, and honest communication, enabling us to innovate across borders. We are a truly multinational organization committed to partnering for a better world.

Good to know

• The selection process may include an assessment.
• Applications via email will not be reviewed; please apply online.
• DLL's referral program applies.

We appreciate your interest and will contact only those selected for interviews, contingent on background checks. DLL is an equal opportunity employer committed to inclusive, accessible recruitment and work environments. Please inform HR if accommodations are needed.

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