Chief Delivery and People Officer

Chief Delivery and People Officer (CDPO)

Melbourne-based, hybrid

The Opportunity

This newly created role sits at the intersection of service excellence and people leadership. You will oversee all aspects of service delivery across the organisation, while ensuring that the internal culture, capability, and structure are aligned to support sustainable performance. You'll work closely with clients, internal teams, and fellow executives to deliver results, solve problems, and drive continuous improvement.

Key Responsibilities

• Lead the design and execution of service delivery strategies that meet client expectations and business objectives.
• Manage and mentor internal delivery teams, ensuring clarity, consistency, and accountability.
• Champion a caring, positive, inclusive workplace culture where people feel supported, valued, and empowered to grow.
• Oversee operational processes, systems, and workflows to improve efficiency and service quality.
• Act as a senior point of contact for major clients, ensuring transparency, responsiveness, and trusted relationships.
• Collaborate with other executive leaders on strategic planning, risk management, and business growth.
• Align workforce planning and team capability with organisational needs and delivery goals.

The Company

Translationz is a leading language services company providing translation and interpreting services across Australia. We are a high growth, financially stable business. Translationz has existing contracts in place with significant growth potential. Translationz is proud to be an equal opportunity employer. We are committed to building an inclusive high performing team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

About You

You are a capable, caring, and commercially astute leader who brings out the best in people and processes. You can navigate complexity while keeping both clients and teams at the centre of your decisions. You're proactive, adaptable, and committed to delivering excellence without losing sight of the human side of leadership. The ideal candidate will have:

• Significant senior leadership experience in service delivery, account management, operations, and client services
• Demonstrated experience leading people and building high performing, values-aligned teams
• Strong relationship-building and communication skills, internally and externally
• Proven commercial acumen and a track record of delivering operational excellence, with a focus on sustainable growth and empowering teams to thrive
• Experience in complex, client-focused environments (government, health, professional services, or similar)
• Detailed understanding of the Australian workplace legal system
• Advanced financial literacy for business
• Confident and influential communication skills, with a strong presence and proven ability to represent the company at a national level at external events

Preferred Experience and Qualification

• 8+ years of experience in growing key accounts
• Demonstrated track record and success, developing new business in enterprise-sized businesses
• A track record in growing existing client accounts
• A track record of building high performing teams
• We are open to candidates with differing life situations ranging from mid-career, executive team members through to those who have exited another business
• Bachelor's degree or above
• Based in Melbourne
• Willing to travel interstate

What You'll Bring

• A strategic mindset with a hands-on, execution-focused approach.
• The ability to work cross-functionally with operations, finance, and executive leadership.
• Commercial acumen combined with a commitment to operational excellence and compliance.
• Self-motivated, driven, and optimistic leader
• Focused on the key drivers of service excellence
• Caring and experienced leadership that fosters engaged and motivated teams
• High commercial and business literacy
• Modelling professionalism to other staff
• Ability to influence stakeholders and build strong long-term relationships

What We Offer

• A collaborative and mission-driven team environment
• Opportunity to be a key Executive member in leadership position in a high growth organization
• Performing meaningful work by helping to remove language barriers across Australia, improving accessibility and inclusion
• Base Salary plus attractive bonus opportunities - $150K base salary - $200K OTE inclusive of super.

As a newly created role, there will be transition plan into full day-to-day responsibilities for the new CDPO. The CEO and the executive leaders will remain active in providing hands-on leadership until you reach operational maturity.

Translationz is an equal opportunity employer. All applications are treated with the strictest confidence. Only short listed candidates will be contacted.

Translationz does not accept agency resumes. Recruiters, please do not forward any unsolicited resumes to any Translationz employees. Any unsolicited resume received will be treated as the property of Translationz and any and all terms & conditions associated with the use of such resume are null and void.

To apply send your information to service@translationz.com.au

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