Client Contracts Lead

Join to apply for the Client Contracts Lead role at Converge.

Converge International is a leader in providing workplace health and wellbeing and people risk management solutions. We assist some of Australia's largest industry, government and corporate clients in supporting their people in building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling and crisis response services.

This role will see you ensuring the completeness and accuracy of client contract information in our operating platform/s to ensure onboarding of new clients, billing accuracy, client data analytics and support ongoing management of contractual obligations. As a team leader you will manage the team and ensure team key performance indicators are achieved by enabling process efficiencies, motivating and leading the team effectively.

The Contracts Team Leader will have proven ability to use rigorous logical methods to resolve difficult problems with effective solutions, highly developed organisational skills with the ability to prioritise and meet deadlines. You will appreciate working with variety of customers and be interested in building a career in a unique customer service environment within a national EAP organisation.

• Experience in providing supervision and oversight to a team is desirable. Team coaching, progression, development, performance management and contribution to culture and engagement
• Update and maintain the contract database and respond to associated queries
• Communicating product pricing and customer pricing changes to the Manager, Customer Billing to ensure invoicing accuracy
• Ensure customer change of details are communicated to internal stakeholders (Manager, Customer Billing, CRM's and Sales Operations)
• Communicate upcoming customer renewals to CRM's and Sales Operations to ensure contract customer contract preparation (new customer contracts and renewals) – for all states. This includes related records and the preparation of Master Service Agreements & reporting monthly of outcomes/status progressively terms are negotiated in a timely manner and renewals occur seamlessly between contract periods
• Identify process improvements to ensure the team operates efficiently (set Team KPIs)
• Skilled at supporting stakeholders and clients (internal and external)

• Minimum 5 Years work experience in a corporate commercial environment/finance environment
• Experience in numerous financial systems and a solid understanding of financial processes
• Strong data entry skills with a focus on accuracy
• High level of IT literacy including intermediate-advanced Excel skills
• Demonstrates flexibility and initiative
• High level of attention to detail
• Ability to juggle multiple tasks and prioritise to meet outcomes
• Ability to maintain confidentiality
• Demonstrated initiative and a business / financial systems thinking approach
• Ability to work autonomously and as part of a team
• Client focussed and results oriented

• Competitive remuneration
• Volunteer leave
• Paid parental leave
• Purchasing of additional leave
• Flexible working arrangements
• Flexible, diverse and challenging work
• Access to training and professional development
• Career development through internal mobility
• Lifestyle discounts – Discounted movie tickets, retail discounts and much more

If you are customer focused and would like to join a high performing, energetic team, we would like to hear from you.

For more information visit our Careers website:

Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace. We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community. We invite you to send us your resume or contact us at