Operations Controller

Add expected salary to your profile for insights

National Jet Express acts as a critical link in the energy and resources sector, providing fly-in/fly-out (FIFO) services in support of mining, oil, and gas projects throughout Australia. We provide flexible charter flights with a full range of service options to Australia's city centres and regional destinations. We have been investing in the future of FIFO by progressively renewing our fleet with modern aircraft that provide greater flexibility of rosters, suitability for regional aerodromes, increased reliability, and low carbon emissions.

Our ability to outperform the market relies upon the contribution of our talented staff. We are excited to present you with an opportunity to explore your place within our ambitious team.

We're looking for an Operations Controller to help keep our flight schedule running smoothly. Reporting to the Operations Centre Manager, you'll be the go-to person for managing delays and disruptions, working to minimise impacts on our charter clients and their passengers.

You'll play a key role in maintaining on-time performance, safety, compliance, and client satisfaction, while keeping everyone informed with clear communication.

If you're calm under pressure, enjoy problem-solving, and want to make a real impact behind the scenes of our operations, we'd love to hear from you.

Please note that this position is required to work shift work to support our operations with a 24-hour, 7 day a week schedule, which includes work on weekends and public holidays.

• Hold Safety as a core value and contribute to the achievement of a zero harm and an incident/injury free environment through active participation in all safety programs relevant to the position.
• Maintain the integrity of the flying schedule, ensure scheduled flights are crewed and flight crew rosters are compliant with EBA and operational manual requirements
• Communication of disruption or recovery plans to all stakeholders both internal and external
• Monitor operations across the network and identify threats to on time performance or safety
• Monitor airport landing slots and amend schedules as required to ensure the best result for the company and clients
• Schedule and monitor aircraft allocation to meet the requirements of the aircraft flying program taking into account maintenance, aerodrome limitations, training and special client requirements
• Re-crewing flights due to crew illness, disruption or new charter flight
• Communication with flight and cabin crew regarding roster changes, delays to services or relevant operational information including crew briefings
• Liaise with client organisations on day-to-day operational issues with emphasis on communications during delays
• Ensure timely communication to our clients with operational details that have/may affect delivery of service
• Be familiar with the contents of applicable Company manuals, CASA regulations, applicable employment awards and other documentation that is relevant to the position
• Liaise with the HOFO and engineering management for the authorisation of unscheduled flights
• Monitor the emergency telephone number and activate the emergency management team if required.
• Monitor aircraft movements at the Perth base via VHF frequency. Liaise with Ground & Terminal Staff regarding aircraft requirements/ delays.
• Carry out other tasks as requested by the Operations Centre Manager

To be considered for this position with NJE, we require the below as mandatory pre-requisites:

• Ability to work shift work on a 7-day roster
• High standard of customer service
• Proven experience prioritising work commitments and meeting deadlines
• Ability to think analytically and strategically
• Excellent verbal and written communication skills
• Proven experience in a similar role
• Take initiative and be proactive
• Ability to operate autonomously within a team environment
• Proficient with computer systems and applications

In addition to the above it would be beneficial to have:

• Experience using various airline operational or reservations systems
• Tertiary studies in aviation, business or similar
• Knowledge of airline industry terminology

A company that values each and every employee offering professional growth.

Attractive Compensation Package

If you are interested in this position, please apply with a cover letter and updated resume outlining your experience relevant to the role and mandatory requirements.

Salary match Number of applicants Skills match

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Operations Controller?
• How much notice are you required to give your current employer?

Researching careers? Find all the information and tips you need on career advice.