Disability Services Area Manager

Disability Services Area Manager - Ovens Murray (Wangaratta, Victoria) – We are a not-for-profit organization focused on promoting social well-being for individuals facing aging, disability, or financial hardship. We operate in partnership with local governments, community services and other not-for-profit providers across Victoria and Southern New South Wales, with offices in Wodonga, Shepparton, Wangaratta, Yarrawonga, Ballarat, Bendigo, and Melbourne.

We seek a dynamic, driven high-achiever to lead our Ovens Murray disability service based in Wangaratta to deliver safe, high-quality, and person-centered services to our customers. Reporting to the Chief Executive Officer and supported by professional and highly competent operations and corporate services teams, the incumbent will drive standards, capability and key performance measures while ensuring our customers enjoy the outcomes they seek.

If you're a confident and motivated leader with sound sector knowledge, a passion for empowering people with disability and an eye for progression opportunities, then we invite you to apply

To succeed in this role, you must excel in:

• Leadership – inspire, consult and guide your team to strive and achieve great things
• Culture - ensure the commitment and alignment of all team members to enhancing the lives of people we support in a respectful and accountable manner that upholds their rights, dignity and optimum capabilities
• Stakeholder Engagement – building meaningful relationships with the people and entities that matter in our quest to deliver what we promise
• Operational Oversight – managing day-to-day service delivery, ensuring adherence to quality, safeguarding and customer goals
• Performance Management – setting clear expectations, monitoring KPIs, and using data-driven insights to identify areas for growth and implement corrective actions
• Decisiveness – meeting challenges with proactivity, sound judgment, creativity, and a can-do attitude

Qualifications and experience

• Extensive knowledge and experience in the disability sector with strong command of the NDIS Practice Standards and Quality & Safeguarding Framework
• Proven ability to build workforce capacity and practice capabilities and manage operations effectively through accountability frameworks
• Hands-on experience transitioning new customers, establishing services and nurturing growth opportunities
• Strong judgment, problem-solving and decision-making skills in complex people-oriented environments
• Highly developed interpersonal and influencing skills, with the ability to work collaboratively with participants, families, staff, and sector stakeholders
• Excellent reporting and presentation skills
• Sound financial analysis and budget management skills
• High capacity for multi-tasking

Eligibility to apply

• Tertiary qualification in Disability, Community Services or Social Services or equivalent skills/experience
• Minimum three years' experience in operations leadership in complex care within the NDIS-era disability sector

Why work with us

• Flexible and progressive working environment
• Salary packaging benefits including meals and entertainment up to $18,550
• Fitness passport pass offering subsidised gym membership to numerous gyms in your region
• Competitive salary
• Company EAP program and more
• Salary is non-Award and negotiable

Applicants must hold a current driver's license, have the right to work in Australia, and be willing to obtain a working with children check, NDIS clearance and National Criminal History Check. We maintain the right to assess applications as they are received, noting that the position may be finalised sooner than the closing date.

How to apply

• Please forward your application comprising a letter and CV along with the name and contact details of at least 3 professional referees. The position description is available on request.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industry

• Non-profit Organizations

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