Onsite Customer Support Representative

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

About Stryker

Stryker is a global leader in medical technology, driven by a mission to make healthcare better. We design and deliver innovative solutions that improve patient outcomes across the world—and we back our people with the tools, trust, and support to thrive.

Why this role

Are you ready to take your customer service skills into a more meaningful industry? In this hands-on support role, you'll work behind the scenes to keep our demo and field service operations running smoothly.

You'll collaborate with sales, service, and engineering teams to coordinate repairs, manage demo bookings, and help solve real-world challenges that directly impact patient care.

This role is perfect for someone with strong customer-facing experience who knows how to manage competing priorities and navigate tricky conversations —whether you've gained that in healthcare, trades, hospitality, logistics, retail, or beyond.

What you'll do

Be the go-to person for demo and service support across Australia and New Zealand

Respond to enquiries from hospital staff, sales reps, and engineers via phone and email

Coordinate demo kit deliveries, service bookings, repairs, and part orders

Manage scheduling and job prioritisation for our field and treatment service teams

Track inventory and ensure equipment is clean, functional, and available

Troubleshoot issues and communicate clearly—even when things get tough

Maintain accurate records and support continuous improvement of systems and workflows

Who you are – Required

2+ years in a customer-facing or stakeholder-facing role

Confident managing difficult conversations or high-pressure situations

Strong written and verbal communication skills

Highly organised, detail-focused, and comfortable juggling multiple priorities

Hold full working rights in Australia and available for full-time onsite work

Preferred

Experience in medical devices, service coordination, engineering, or logistics

A degree in biomedical engineering, science, healthcare, or a related field

Background supporting field-based or technical teams

Why join Stryker

Career development and internal mobility pathways

Health, wellness, and insurance benefits from day one

Paid parental leave, volunteer days, and generous leave options

Onsite gym and a high-performing, supportive culture

Apply now

We hire for talent—not just industry experience. If you're driven, people-focused, and ready to make a difference, apply today.

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