Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time
Job Title

Customer Service Representative

About the Role

This is an exciting opportunity to join our team as a Customer Service Representative. As a key member of our support staff, you will be responsible for delivering exceptional customer service and ensuring that our customers receive timely and efficient resolutions to their queries.

Key Responsibilities
  • Manage all incoming calls and emails from our valued customers in a professional and courteous manner.
  • Allocate, schedule, and manage all service tickets to ensure prompt resolution.
  • Quote and obtain approval for billable service work, maintaining accurate records of customer interactions.
  • Maintain up-to-date information on our CRM system, ensuring seamless collaboration with internal teams.
  • Work closely with Field Service Engineers to schedule, manage, and close service tickets efficiently.
Requirements
  • Australian residency or citizenship is required.
Benefits
  • Competitive salary and bonus scheme.
  • Hybrid working options available.
  • New office location, close to public transport and onsite parking.
  • Discounted products and services.
  • A supportive, family-friendly working environment.
About Working at Our Company
  • We are a foundation-owned organisation committed to advancing society through technology.
  • Our innovative approach drives us to push boundaries and shape markets.

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