Analyst, Digital Case Management

3 weeks ago

Melbourne, Victoria, Australia NAB Full time
Overview

Join to apply for the Analyst, Digital Case Management role at NAB.

1 day ago Be among the first 25 applicants.

14-month fixed term contract. Melbourne based.

Responsibilities
  • Conduct in depth fraud and scam investigations.
  • Facilitate the provision of an efficient and high-quality service to internal and external customers.
  • Work closely with Service Portfolio Leads to provide recommendations to uplift standards, policies, strategies, and best practices as identified through investigations.
  • Respond to Internal, External Dispute Resolution or similar inquiries relating to external Fraud events.
  • Prepare reporting and insights on all relevant quality control reviews and checks.
  • Support customer experience improvement framework and strategies across Group Investigations and Fraud.
Qualifications
  • Proven experience in financial crime with the ability to conduct Fraud investigations is preferred.
  • Excellent strategic thinking and analytical skills with the ability to draw conclusions, generate ideas and solutions, and resolve complex problems.
  • Customer driven with a commercial approach to business.
  • Excellent verbal and written communications skills.
  • Attention to detail with the ability to identify issues/breaches as they arise.
  • Proven experience in process improvement will be highly regarded.
Diversity and Workplace

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. We have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Banking

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