Head of Profit Protection

1 week ago

Sydney, New South Wales, Australia This is an IT support group Full time
Who We Are

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores. We currently operate in NSW, VIC, QLD, WA, SA & TAS, with plans for continued future growth. Our mission is to offer unparalleled service and style to all our consumers.

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. Now, we're seeking talented and passionate individuals to join our team.

THE ROLE

JD Sports is on the lookout for a passionate Head of Profit Protection to join the team. The Head of Profit Protection will play a crucial role in developing and driving the Profit Protection strategy across Australia & New Zealand, aligning with global objectives to reduce shrinkage from theft, errors, and external threats. You'll lead the ANZ Profit Protection team, ensuring financial, operational, and strategic goals are met.

Reporting into the Chief Financial & Operating Officer, this role will be responsible for, but not limited to:
  • Support the business in achieving Shrink targets, as agreed in the Business strategy
  • Monitor and manage shrinkage in the distribution centre, ensuring oversight of all security measures to prevent loss
  • Prioritise incoming security information for the Territory Profit Protection Managers and Retail Team, ensuring deadlines are met
  • Assist in developing the strategic Profit Protection plan, aligning with global best practices for JD Sports
  • Ensure the Profit Protection Team's actions align with overall company strategy
  • Identify and implement initiatives to significantly reduce risk and cost
  • Effectively communicate with Support Office and store teams to maintain company standards and ensure consistency across the territory
  • Implement processes that facilitate change while addressing resistance
  • Maintain all security systems, including EAS, CCTV, and Merchandise Protection
  • Work collaboratively with Retail, HR, and other departments to achieve company targets
  • Attend and oversee serious security incidents, stock losses, and investigations to successful conclusions
  • Provide timely information and statistics to the Associate Group Profit Protection Director
  • Stay up to date on employment and criminal law changes, communicating updates to Territory Profit Protection Managers
  • Maintain strong relationships with external agencies (e.g., police, local authorities, mall partnerships) to ensure proper service for stores
  • Represent the company at external and internal meetings to achieve objectives
  • Complete ad-hoc tasks as directed by the CFO and Associate Profit Protection Director
  • Develop business cases that receive approval, secure financial and technical resources, and gain management support to enforce changes
  • Lead with a results-oriented approach, showcasing strong influencing skills while navigating a fast-paced environment and managing multiple responsibilities

Investigations
  • Conduct thorough investigations into theft, fraud, and breaches of policies both internally and externally
  • Support HR and State Management with statement-taking and interviewing, working within Employment Relations boundaries
  • Coach and develop the Profit Protection Team on the investigation process
  • Ensure stock inventory investigations meet required standards and drive improvements

Business Process Improvement
  • Continuously seek opportunities to reduce operating costs and enhance efficiency and productivity
  • Assist in identifying, testing, and executing new system solutions for Profit Protection
  • Implement procedures to ensure efficient use of company resources
  • Ensure all Profit Protection system solutions are fully functional and delivering the intended return on investment
  • Monitor and evaluate the effectiveness of security operations, making recommendations for improvements

Team Leadership
  • Conduct regular reviews with Profit Protection Managers
  • Provide guidance and support to the Profit Protection Managers in meeting Group Loss Targets

Who You Are
  • 5-7 years in a similar position or Multi Site environment across Australia & New Zealand
  • Experience in Warehouse or Distribution Centre
  • General retail Loss Prevention/Risk Management experience within an associated environment
  • Intermediate excel, word and PowerPoint skills
  • Proven experience in dealing with suppliers
  • Ideally WZ certification
  • Previous experience developing site bump in for security equipment including intrusion devices, access control systems and CCTV
  • Ability to work with and manage multiple data sources to achieve a conclusive outcome
  • Ability to work cross functionally across time zones and cultures to achieve operational excellence
  • Analytical leader experienced in performance-based action and results oriented management, as well as strong project manager and effective problem solver

WHAT'S IN IT FOR YOU?
  • Monthly culture committee events
  • Central CBD location
  • Pre-pay day lunches
  • Birthday leave
  • Competitive Salary
  • One month paid parental leave
  • Referral bonus scheme
  • Training and development to evolve and shape your career
  • Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
  • Treat yourself with our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.
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