Assistant Store Manager/2IC

2 days ago

Brisbane, Queensland, Australia POP MART Full time
Overview

POP MART Chermside West, Queensland, Australia is opening a new store in Westfield Chermside Shopping Centre. We are seeking an experienced and passionate Assistant Store Manager (2IC) to join a high-volume retail environment and lead a large team to deliver exceptional customer experiences.

Responsibilities
  • Support the Store Manager in all aspects of daily operations, team leadership, and performance management.
  • Supervise and coach team members to deliver outstanding customer service and drive sales results.
  • Assist with recruiting, onboarding and training new team members.
  • Monitor sales targets and KPIs, helping to translate goals into achievable daily tasks.
  • Oversee stock control, replenishment and visual merchandising to ensure an engaging store presentation.
  • Handle escalated customer issues and ensure a positive resolution experience.
  • Implement in-store marketing promotions and maintain brand standards.
  • Conduct regular team performance check-ins and support development plans.
  • Maintain compliance with company policies and workplace health and safety standards.
  • Report store maintenance issues promptly to ensure a clean and safe environment for both staff and customers.
The Ideal Candidate Will Have
  • Previous retail leadership experience, ideally in a high-volume or lifestyle/entertainment brand.
  • A positive, proactive, and team-oriented attitude.
  • Strong people skills with the ability to lead, coach, and inspire a diverse team.
  • Proven ability to meet and exceed sales targets and KPIs.
  • Strong problem-solving and time management skills.
  • Experience in stock management, visual merchandising and roster coordination.
  • A customer-first mindset with a passion for creating memorable experiences.
  • Flexibility to work a rotating roster, including weekends and public holidays.
Role Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: Entertainment Providers

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