Remote Travel Concierge

4 weeks ago

Canberra, ACT, Australia Live the Dash Travel Full time

We are seeking a dedicated and personable Remote Travel Concierge to join our remote travel team. In this role, you will provide personalized travel assistance and concierge services to clients, ensuring their travel experiences are seamless, enjoyable, and tailored to their needs. If you have a passion for hospitality, love helping others, and want to work from anywhere, this is a great opportunity to join a growing industry.

Key Responsibilities:

Personalized Service: Assist clients with all aspects of their travel plans, including bookings, special requests, and itinerary changes.

Travel Coordination: Coordinate flights, accommodations, transportation, dining reservations, and activities to create smooth travel experiences.

Client Support: Serve as the main point of contact for clients before, during, and after travel, addressing questions and resolving issues promptly.

Upselling & Recommendations: Offer clients travel enhancements such as upgrades, excursions, and travel insurance to elevate their trips.

Vendor Liaison: Communicate with travel suppliers and partners to secure reservations, confirm details, and resolve any service issues.

Maintain Records: Keep detailed and accurate client files, booking information, and payment records.

Stay Informed: Keep up-to-date with travel trends, destination updates, and supplier promotions to provide the best service possible.

Qualifications:

  • Previous experience in hospitality, customer service, or travel is preferred but not required.
  • Exceptional communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to work independently in a remote environment.
  • Tech-savvy and comfortable learning new booking systems.
  • Passionate about travel and delivering exceptional client experiences.
  • Bilingual abilities are a plus but not mandatory.

Perks & Benefits:
  • 100% remote position with flexible hours.
  • Access to travel discounts, perks, and industry training.
  • Supportive and collaborative team environment.
  • Opportunities for professional growth and development.
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