Customer Service Specialist

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HomeMade is part of the Attain Healthtech Group of Companies. HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds. By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes.

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Are you passionate about helping people live their best lives? At HomeMade, we're transforming the way Australians experience home care — and we want you on the journey with us

We're on the lookout for Customer Service Specialists who are warm, motivated, and ready to make a difference. You'll be the voice our customers trust as they navigate their home care journey—from onboarding to ongoing support. If you love building relationships, solving problems, and creating moments of genuine impact, this role is for you.

No two days are the same You'll be:

• Connecting with our customers across phone, email, and more to provide proactive, high-quality support.
• Partnering with our Support Team and Service Partners to onboard new customers and guide them through their HomeMade experience.
• Coaching and empowering customers to manage their own Home Care Packages and achieve their personal goals.
• Keeping customer profiles up to date and managing account documentation with care and precision.
• Identifying and resolving customer concerns with empathy, and escalating when needed.
• Collaborating with the team in workshops and meetings to help shape and improve how we work.
• Helping customers get the best out of our systems and Service Partner platforms.
• Sticking to team processes, hitting key milestones, and contributing to a vibrant, purpose-driven team.

• Bring warmth, empathy, and a people-first mindset to every interaction.
• Are a natural problem-solver and confident decision-maker.
• Take pride in delivering standout service — and find joy in going the extra mile.
• Are tech-savvy and love learning new systems (bonus if you know Salesforce, Google Suite, or contact centre tools).
• Thrive in fast-paced, team-oriented environments with shared goals and deadlines.
• Have, or want to develop, a deep understanding of the Australian disability or aged care sectors.
• Are curious, adaptable, resilient, and driven by purpose.

• Put People First — People and relationships matter most.
• Foster Freedom — Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.
• Do The Right Thing — Be fair, honest, open, ethical, and transparent.
• Be Bold — With a vision to imagine and create a brighter future.

• Power your career: Learn from industry experts, experienced leaders, and on-the-job opportunities.
• Access parental leave: 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
• Work with flexibility: We're a hybrid workplace, balancing time in the office with remote work.
• Flexi Leave Days: Get one extra paid leave day per quarter for what makes you happy.
• Floating public holiday: Acknowledge a significant day your way with family and friends.
• Be rewarded: Reward and Recognition program for great performance.
• We are one: We celebrate diversity and welcome all people; Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don't feel like you "tick all the boxes," we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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