Assessment and Referral Officer

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West regions.

The position is based predominantly in a call room environment where you will be conducting assessments with people who are experiencing or at risk of homelessness, providing information and making referrals to accommodation and service providers. In this role, you will also conduct face to face appointments with clients who may be experiencing a range of complex issues including domestic violence, substance use, mental health and suicidal ideation.

• High volume service requiring your ability to build rapport quickly and engage clients via telephone
• Working closely in a small team environment supporting clients
• Daily entry of client notes into client management software
• Working on a rostered basis; 150 hours per four-week period, with shifts including 8.30am-4.30pm, 9am-5pm and 11.15am-7.15pm, with one Saturday shift per month

• Recognised tertiary level qualification, minimum Bachelor's in Social Work, Psychology, Mental Health, Substance Abuse, Behavioural Science and Aboriginal Studies, Community Development, or related disciplines. (Diploma qualification will not be accepted for this role).
• 1-2 years' experience in social services sector (Level 4).
• 3-5 years' experience in social services sector (Level 5).
• Demonstrated high quality assessment and interview skills.
• Highly effective interpersonal skills and communication skills.
• High emotional intelligence and resilience.
• Demonstrated experience in engaging and working effectively with young people, individuals, couples, and families, who may be faced with multiple, complex issues.

• Comprehensive training and professional development
• Annual leave loading at 17.5%
• 5 days of additional paid leave pro rata
• 12 weeks paid maternity leave
• Discounted corporate health cover provided by Bupa and Medibank
• Study leave of five hours per week after two years of service
• Insurance cover to and from work
• Clinical and Management Supervision
• Employee Assistance Program

To be successfully screened for this role, applications will only be considered if the selection criteria is addressed. To view the selection criteria click Apply and you will be directed to our online portal for further details on the vacancy description and to complete your application.

Position Closes: 19 September 2025

Shortlisting will commence upon receipt of applications. Centrecare reserves the right to close the position early if needed.

Should you have any queries, please contact Human Resources on

• Children feel Valued, Heard, and Safe: Centrecare is fully committed to the National Principles for Child Safe Organisations, child safe cultures and practices. Centrecare also believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services.
• We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.
• We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Individual and Family Services