Experienced Implementation Analyst

7 days ago

Sydney, New South Wales, Australia Enable International Full time
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At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain – from manufacturers to consumers.

After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry.

Job Summary

As an Experienced Implementation Analyst, you will be a member of our Customer Success (CS) team. You will work as part of an implementation team, alongside a Customer Success Manager (CSM), to deliver value to our customers through Enable's software. A key element of your role will be identifying the requirements of customers and owning the configuration of solutions that fulfil these requirements. This will include delivering training to customers, validating data, and providing ongoing support for the software once it has been adopted by customers. You will lead the delivery of projects for Small Medium Business (SMB) and be a key member of the project team working with mid-market and enterprise customers.

What we are asking you to do

  • Lead the implementation, onboarding, and adoption of Mid-Market customers, including discovery, design, configuration, testing, validation, and go-live phases of the project.
  • Drive implementation milestones by planning and executing tasks, being accountable for successful project completion.
  • Lead Customer Success (CS) initiatives with management support, sharing expertise and mentoring team members in specific areas.
  • Enhance the quality of workshops and demos within your sub-team and independently expand your product knowledge.
  • Understand customers' change processes and apply Enable's methodology effectively to achieve successful outcomes.
  • Efficiently manage customer escalations, following company policies and procedures.
  • Lead productive customer meetings and workshops, resolving complex support tasks, and triaging incoming customer requests independently.
  • Regularly update internal tools and project plans such as GuideCx.
  • Expertly handle internal and external communications related to implementations and other initiatives.
  • Mentor and offer constructive feedback to team members to support their career development.

What we are asking you to bring

  • Proven background in Customer Success within a SaaS organization.
  • 1-2 years of related experience.
  • Strong problem-solving skills with prompt issue identification.
  • Ability to run training and onboarding for new team members.
  • Track record in managing SMB customer implementations.
  • Demonstrated project management competence.
  • Skilful in building relationships with customers and identifying expansion opportunities.
  • Experience handling large data sets and extracting relevant insights. (Desirable, but not necessary: confidence using Python, SQL, or similar to quickly draw insights or manipulate data.)
  • Track record of understanding the capabilities of a complex product such as a Fintech SaaS solution.
  • Ability to understand the terms of complex trading arrangements.
  • Capacity to drive process improvements for successful customer implementations.
  • A proactive attitude to identify other areas to support across the team.

Total Rewards

At Enable, we're committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.

Benefits

Salary/TCC is just one component of Enable's total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:

  • Paid Time Off: Take the time you need to relax and recharge
  • Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
  • Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
  • Equity Program: Benefit from our equity program with additional options tied to tenure and performance
  • Career Growth: Explore new opportunities with our internal mobility program
  • Additional Perks:
  • Free Food: Complimentary meals, snacks, and drinks on-site in our global offices
  • Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
  • Pets: Bring your pets to our welcoming, pet-friendly offices

According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we're committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don't meet all qualifications.

Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.

We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development

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