Retail Manager

3 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time
Overview

HBK Group (HBK Holdings P / L and HBK (Qld) P / L (The Munro Family Trust)) is seeking to employ an experienced Retail Supervisors for each store (total 45 available positions- 15 in the first run).

Occupation: Retail Supervisor

Tenancy: Position is available full-time 38 hours per week, 5 years contract.

Vacancy addresses
  • 261 Condamine Street, Dalby 4405
  • Chinchilla Street, Chinchilla 4413
  • 1-15 Glenvale Road, Newtown 4350
  • Toowomba – address TBA (upcoming new stores)
Compensation

Salary: $ $73672

Qualifications & Experience

QF Certificate IV or higher qualification, and at least three years' relevant experience; or at least four years' relevant experience

Responsibilities
  • Guaranteeing customers receive rapid service and high-quality goods and services
  • Responding to customers' enquiries and handling customer complaints
  • Responsible for quality of service and cleanliness
  • Planning and developing weekly schedules per payroll guidelines whilst accounting for employee and store needs
  • Recruit, hire and train associates, developing them into productive team members with excellent knowledge
  • Assessing, dismissing and promoting staff, and working to resolve staff grievances when required
  • Coaching staff on how to handle difficult and complicated situations which may arise in the store
  • Reviewing the quality of returned products and implementing appropriate action for the customer
  • Inventory, ordering new stock and overseeing the unloading of delivery trucks and correct storage of supplies
  • Ensuring promotional signs are properly in place and that menu item are correctly priced
  • Implement safety and quality procedures to ensure a safe quality environment and ensure health and safety regulations are met
  • Builds strong community relationships and works with Customer Experience Manager to identify ways to connect with the wider community and build on the McDonald's brand
  • Oversee and manage payroll time entries and expenses to optimize the regional contribution
  • Implement and ensure Representatives' performance to complete tasks
  • Assign and manage team projects to use efficiencies and quality execution
  • Build and train sales specialists and develop store team
  • Develop top performers and evaluate performance, coach and offer feedback
  • Inspect company equipment regularly to ensure the maintenance
  • Motivate to sell, maintain store and communicate with team
Requirements
  • Experience as a Retail Supervisor or in other managerial positions
  • Knowledge of retail management best practices
  • Outstanding communication and interpersonal abilities
  • Excellent organising and leadership skills
  • Commercial awareness
  • Analytical mind and familiarity with data analysis principles
  • Excellent knowledge of retail management software
  • Only fully qualified and experienced applicants will be considered.
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