Customer Service Professional

3 days ago

Inverell, Australia beBeeCustomerService Full time $61,000 - $83,000
Customer Service Officer

A key role where you will be the first point of contact for customers.

Key Responsibilities:
  • Assist customers with banking transactions including cash deposits and withdrawals, ensuring accuracy and efficiency.
  • Maintain accurate cash handling and ensure end-of-day balancing to prevent errors.
  • Educate customers on digital platforms such as online banking and our mobile app to enhance their user experience.
  • Identify opportunities to improve customers' financial wellbeing through tailored solutions that meet their needs.
Requirements:
  • Customer Service Experience: ideally in a customer-facing role with a focus on delivering exceptional service.
  • Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy and attention to detail.
  • Personality: an energetic personality coupled with a genuine passion for helping people and providing solutions to their problems.
  • Resilience: ability to remain calm and composed whilst handling challenging situations and providing excellent customer service.
  • Adaptability: a willingness to learn and adapt to new banking procedures and technologies to stay up-to-date with industry developments.
Benefits:

This role offers the opportunity to work in a dynamic environment where you can develop your skills and knowledge, while also making a real difference in people's lives.

Others:

We are looking for individuals who are passionate about delivering exceptional customer service and have a strong desire to learn and grow with our organization.

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