Client Support Officer

Overview

This Level 2 position plays a vital role in managing infringement processes, evaluating incident data, issuing infringements, and responding to customer enquiries. You'll be part of a dynamic team within Driver and Vehicle Services, contributing to safe drivers, safe vehicles, secure identities, and quality service across Western Australia.

This is a fast-paced, high-volume role where attention to detail, strong communication skills, and the ability to apply legislation and policy are key. You'll collaborate with internal teams and external stakeholders, ensuring accurate and timely responses to complex and sensitive matters. If you're organised, analytical, and thrive in a team-focused setting, we encourage you to apply and be part of a values-driven organisation committed to empowering a thriving community.

This role contributes to the efficient and effective management of infringements by evaluating and verifying infringement incident data, processing and issuing infringements in a timely manner, and responding to requests for information from customers.

We will train you, develop you and help you achieve your goals.

For further information about the role, review the attached Job Description Form (JDF) and contact Andy Sethi, A/ Team Leader Infringement Services on and/or .

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) arising within the next 18 months from date of first appointment across the Department of Transport.

Base pay

A$76,912.00/yr - A$82,464.00/yr

Department and pay range

This range is provided by the Department of Transport and Major Infrastructure. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About you

• Organised and detail-oriented, with the ability to manage a high-volume workload.
• Strong communication skills, both written and verbal, with a customer service focus.
• Able to interpret and apply legislation, policies, and procedures effectively.
• Analytical thinker with the ability to evaluate data and make sound decisions.
• Team player who contributes positively to team goals and KPIs.
• Confidence using computers and an ability to grasp new technology quickly.
• Ability to work within set timeframes and adhere to schedules.

As part of our team, you will enjoy

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• A varied and exciting role where you will handle a wide range of customer enquiries.
• Training to set you up for success Training may be on the job, computer or classroom based.
• Support from your manager and team, with a strong team culture to help achieve customer service goals.
• Bright, modern facility close to transport links with a friendly team environment.
• Work for an innovative Government agency with long-term career prospects.
• Generous leave entitlements including 4 weeks' annual leave, 3 public service holidays yearly and long service leave every 7 years.

How to apply

• Apply online by clicking the "Apply for Job" button and provide the following documents in Word or PDF format:
• A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description.
• A one-page summary outlining the key responsibilities and achievements in the context of the JDF and Selection Criteria.
• Nominate two referees who can provide feedback on your capacity to meet the Work-Related Requirements; at least one should be your most recent supervisor.

Applications close at 3pm on Friday, 19 September 2025. Please ensure your application is submitted on time, as late applications will not be accepted.

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Administrative
• Industries: Government Administration

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