Client Service Officer

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

The Company

Our client is a well-known organization responsible for supporting local communities through high-quality services and initiatives aimed at enhancing living standards and helping communities reach their full potential.

They are seeking passionate and empathetic Client Service Officers to join their team in Newcastle on an ASAP basis for these exciting contract roles.

Please note that these roles are based in the Newcastle office, requiring presence 5 days a week (Monday to Friday) from 9am to 5pm.

The Job

Reporting to a Manager, your responsibilities will include:

  1. Planning and managing a portfolio of customer finances with a focus on medium to long-term goals.
  2. Building strong relationships with customers to understand their needs and aspirations.
  3. Listening and responding to concerns from customers and stakeholders to resolve issues.
  4. Escalating complex matters and updating senior staff on progress.
  5. Managing sensitive documentation and ensuring compliance with legislation and policies.
  6. Handling general administrative tasks such as records management, filing, and data entry.

Qualifications and Personal Qualities

  • Experience in legal, financial planning, or client service support roles.
  • Background in legal, financial, or government sectors is highly regarded.
  • Experience supporting community members or vulnerable clients is desirable.
  • Willingness and ability to participate in a rotating phone roster, covering shifts between 9:00am and 5:00pm.
  • Case management experience is a strong advantage.
  • Proven ability to deliver excellent customer service and resolve issues effectively.

How to Apply

Our client is looking for candidates who can start ASAP. If interested, please apply via our website or Seek.

Only shortlisted candidates will be contacted.

We prioritize candidate security and will never request bank details during the hiring process or contact via WhatsApp or Telegram. If you receive such requests, please do not respond and contact us immediately.

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