Business Manager Aged Care Assessment Services

Waterloo NSW 2017, Australia

Posted Monday 12 May 2025 at 2:00 pm | Expired Tuesday 3 June 2025 at 1:59 pm

• Location – Office located in Waterloo (Hybrid role and some travel required)
• Key leadership role
• Not for profit employer, so pay less tax
• 7 additional leave days per annum

After successfully tendering to provide Aged Care Assessment Services (ACAS) under the new Single Assessment Service (SAS) in late 2024, Catholic Healthcare have established a large team of Leaders and Assessors to provide Aged Care Assessment Services across NSW and the ACT.

This is a dynamic and fast moving space, and we are looking for an experienced Business/Operations Manager to lead our ACAS team and drive an effective, efficient and scalable business operation focused on delivering high quality services and achieving holistic client outcomes.

Aged Care Assessment Services (ACAS) operates independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need.

Day to day this role looks like:

• Delivery of the Aged Care Assessment Service program, to agreed scope, objectives and associated KPIs (time cost, quality, satisfaction, and compliance) to maximise the performance and deliverables.
• Establishing and maintaining effective and sustainable relationships with all key stakeholder's to optimise delivery.
• Providing effective team leadership to inspire, motivate and optimise the potential of the team
• Actively managing contracts / agreements in conjunction with procurement guidelines and policies.
• Analysing and determining program processes and workflows to provide optimum service to clients and residents as well as enhance employee experience.
• Monitoring and reporting on performance metrics, identifying areas for improvement and implementing corrective actions.
• Ensuring that the ACAS services comply with CHL's obligations under the relevant ACAS contract, including management of conflicts of interest.
• Seeking opportunities for operational and cost efficiencies.
• Providing recommendation, solutions and/or continuous improvement plans to address identified gaps.

To be successful in this role you'll need:

• Tertiary qualifications in clinical &/or health related specialist area (RN, OT, PT, Social Work)
• Demonstrated experience in the delivery of large-scale business project
• Strong project and change management skills
• Demonstrated ability to lead and influence cross functional teams and deliver results.
• Experience with the My Aged Care Portal and RAS or ANACC experience (highly regarded)
• Strong analytical and problem-solving skills
• Proactive and pragmatic approach with exceptional written and verbal communication skills

What we can offer you:

• Competitive annual salary
• Not-for-profit tax benefits so you pay less tax
• Fitness Passport discounted gym benefits
• Paid Parental leave
• Long Service leave after 5 years
• A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.

Apply online now

Aged Care Assessment Services acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.We welcome and encourage applications from people across our diversecommunity, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.